Quality Assurance Engineer

2 weeks ago

Singapore LAPP ASIA PACIFIC PTE. LTD. Full time

**Objectives of the position**:
This role is for the Customer Quality Support for LAP’s product distribution where Customer’s feedback & Product Quality requirements and issues are handled. The person will be responsible to handle Customers requirements and feedback such as complaints, test data request and other technical information as requested. Customer complaint handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Cable testing and understanding of cable specifications will be required to understand Customers request and feedback. Responsible to maintain the ISO9001 documentation and its implementation.
- Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of Customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints
- Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier
- Familiar with and comply to international cable testing standards and procedures. Contribute to achieve both Company’s and department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks
- Liaising with relevant departments to effectively close the Customer complaints
- Maintain records in SAP
- Operate Laboratory test equipment when required
- Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
- Supplier claim processes and generating 8D report
- Maintain ISO9001 documentation & certification
- ISIR report preparation for new products and involve in NPI meeting
- Assist in other day to day activities related to QA department as assigned by Superior

**Requirements**:

- Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
- Min. 2 years’ experience in electrical / electronic product testing and qualification
- Knowledge in ISO 9001 : 2015 QMS standard
- To be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester)
- Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage
- Good written and communication skills
- Good customer handling skills and able to communicate to all levels in the organization
- Proficient in Microsoft Words and Excel
- Addresses present issues immediately and independently
- Possess self-confident and willing to share opinions and expertise in discussions
- Anticipate potential problems and takes action to avoid crisis
- Provide support to colleague in the Department and work as a team to achieve Department goals and targets

We are unable to provide work passes for this role.

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