Higher Executive

**Job Function**:
Warehouse and Cold Chain Management

**Job Summary**:
The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

**Job Responsibilities/Key Tasks(External)**:
**Business Administration Operations**
- Manage stakeholders to monitor completion of requirements and activities
- Participate in value-based culture and a culture of accountability in the organisation
- Adhere to organisation’s governance, compliance issues and reporting processes
- Adhere to organisation’s data governance and protection processes
- Lead teams in the workplace
- Review allocation of resources in support of different business activities
- Optimise use of allocated resources
- Coordinate operational policies, standards and procedures
- Execute risk mitigation plans
- Develop resource plans within business activities
- Develop incident or crisis management plans to ensure gaps are mitigated

**Business Process/Continuous Improvement**
- Analyse risks associated with different approaches of process changes
- Engage senior management for buy-in to implement solutions identified
- Execute business processes improvement solutions
- Adhere to corporate social responsibility policies for logistics operations
- Execute environmental protection policies and procedures
- Coordinate products through product lifecycle
- Ensure adherence to business requirements throughout project lifecycle
- Develop measures using quality management knowledge to enhance quality standards

**Safety and Health**
- Manage WSH activities to ensure department's compliance to requirements
- Perform safety and health risk assessment
- Coordinate corrective actions to address areas of non-conformance to WSH standards
- Address WSH risks from assessment reports to determine hazards
- Manage WSH solutioning discussions around suggestions to improve existing processes

**Technology Application**
- Review areas in logistics operations where technology can enhance processes
- Integrate technology solutions and automations to replace inefficient processes
- Leverage on data analytics to build insights on technology usage

**Sales and Customer Service**
- Manage key accounts through maintaining close contact with stakeholders
- Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
- Plan delivery of logistics products and services that meet customer requirements
- Deploy logistics services that meet customer requirements
- Monitor lapses in delivery of logistics services to customers
- Resolve escalated customer relationship management conflicts

**Transportation Operations**

**Warehousing, Cargo and Material Handling**
- Manage resources to ensure cargo-handling schedules are met
- Manage cargo documentation process according to industry standards or sector requirements
- Develop operational improvements based on performance measures
- Develop methods and techniques to manage time and temperature-sensitive cargo
- Manage time and temperature-sensitive cargo operations

**Job Requirements**:

- Basic knowledge of SAP/Warehouse Management System (WMS)
- Proficiency in basic Microsoft Office/Power Platform Applications

**Professional Qualifications & Relevant Experience**:

- Degree / Diploma in Logistics / Supply Chain or equivalent certifications
- 1-3 years of relevant working experience