Project Manager, Cls Operations, Apec

3 years exp

**Roles & Responsibilities**

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

**JOB SUMMARY**

Marriott International’s APEC Regional Operations department works on fast-paced, high-priority projects that are instrumental to our company’s exponential growth in the region. The Continent Lodging Services Operations is core to the organization, encompassing Rooms, Food & Beverage, Culinary, Procurement, iT, Engineering, GS&S and Preopening Support. The role serves as the connective tissue within the Operations team to ensure alignment and progress on interdepartmental projects. Furthermore, the Project Manager represents Operations in larger cross-functional projects. The nature of the projects range in scope across brand operations, innovation, strategic planning, and process improvement.

**CANDIDATE PROFILE**

**Education and Experience**
- 4-year degree from an accredited university in Business Administration, Hotel Management, Design, Communications or related major
- 3-4 years’ experience in management consulting, hotel management, business analysis, or related professional areas

**CORE WORK ACTIVITIES**

**Project framing and tracking**
- Develop project charters, timelines with key milestones and activities
- Facilitating meetings with clear agendas and outstanding decisions
- Partner with deployment leads to track progress on projects
- Define success for each project with clear success metrics

**Stakeholder management**
- Understand stakeholder needs across Regional, Area, and Property teams
- Demonstrate high levels of emotional intelligence to understand motivations, resolve conflicts, and identify unarticulated needs
- Take initiative to follow up with stakeholders who need to be informed about certain workstreams
- Nuture stakeholder relationships with maturity and the utmost professionalism
- Offers flexibility, patience, and an open-minded nature at all times

**Communications**
- Deliver simple, yet effective presentations and memos
- Practice principles of communications design - clearly shows information hierarchies on slides, balances text and visual content
- Write concisely and persuasively to articulate burning platforms, critical outstanding decisions, and next steps
- Note: Experience in Photoshop, Illustrator a plus

**Data analysis**
- Create simple dashboards to summarize progress on key initiatives
- Synthesize quantitative data to construct insights
- Maintain perspective on project spend versus budget
- Note: Experience in Access, SQL, VBA, and other data analysis tools a plus

**Coordination support**
- Possess acute attention to detail and rectify errors before deliverables are finalized
- Serve as a gut check on initiatives before they are deployed to ensure they meet strategic objectives and serve the business
- Set up calls, meetings as necessary to support larger project initiatives

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Building and Contributing to Teams** - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing**:

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- **Customer Relationships** - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
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