Apac Move Add Change

JLL supports the Whole You, personally and professionally.
APAC Move Add Change (MAC) Lead
Essential

**Responsibilities**:
The APAC MAC Lead works as part of a facilities team, their main function will be to coordinate the logistics of people/desks movements within the organisation, with detailed planning and flawless execution whilst also supporting the larger facilities team in its day to day operation, responsible for the following typical activities:
Work with the Client to manage and plan general desks moves (from individual to medium and large office moves).
Manage the MAC team across APAC to ensure a consistent delivery of services.
Manage local key stakeholders/EA’s and suppliers.
Prepare accurate MAC statistics/reports.
Supervise or where necessary perform moves to minimize impact to business.
Communicate clearly and professionally with business stakeholders, handle general internal queries, clarify concerns and identify solutions.
Maintain discretion and confidentiality with regards to all discussed MAC plans and dealings.
Generate and manage headcount forecasts with extreme accuracy.
Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
Liaison with business and POC for shift updates across APAC where applicable.
Demonstrate responsiveness and creativity in finding solutions for service delivery
Ensure appropriate follow up with customers and updates in SpaceView
Seek to continuously improve processes, systems and overall client satisfaction
Handle & resolve MAC related Tasks promptly and accurately, provide timely responses and manage overall traffic.
Regularly work with external contractors, e.g. cleaning, IT, & engineers
**Resolve problems associated with MAC requests including**: permits, cleaning, parking, conference rooms, interior furnishings, fixtures and equipment.
Liaise with the client during the MAC to proactively action any last-minute requests
Manage assets - addition/removal/ordering of furniture and special equipment.
Assign desks for new hires in close liaison with relevant internal Clients.
Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
Work with the internal Task system to support facilities team in closing out tasks to SLA/KPI’s.
Work as part overall FM team on facilities related tasks
Ad hoc duties from time to time to support the rest of the facilities team

**Skills**:Experience in a hands-on role working within an MAC, events and facilities environment
Outstanding customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to multitask and work without direct supervision
Ability to read and analyze floor plans/drawings/Space View
EHS awareness
Previous experience of working in a fast-paced, multi-national environment
Experience
Minimum of 7 years in related role, in particular within a facilities, MAC and customer environment
Must be able to demonstrate flexibility in relation to type of works carried out and availability
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.