Triage Specialist
3 days ago
**Location**:Singapore - Remote
**Salary**:SGD $45,600 - SGD $55,000 annually + 10% bonus, DOE
**About the Role**:
Applied Value Technologies is seeking a **Triage Specialist** to assist in the delivery of our mission
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **Enterprise Products team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About you**:
We are looking for someone to:
- Perform troubleshooting of issues and work closely with the team to ensure rectification and proper closure of issues.
- Coordinate the L2/L3 and business for any bug fixes and enhancements.
- Managing and recording all work through Ticketing System.
- Create and update standard operation procedures (SOP) and run books/cheat sheets.
- Take ownership of the support tickets until the case is closed.
**Some stuff you need**:
- 1 - 5 years working in supply chain as an end user or in a technical role.
- Ability to work weekends and on-call as required.
- Experience working with internal and external stakeholders.
- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
- Flexibility to adjust to multiple product tracks, shifting priorities, ambiguity, and rapid change in a fast-paced environment.
- Bachelor's degree or equivalent professional experience required
- Fluency in English, both written and verbal required
**Nice to have**:
- Associate or technical degree
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
- Professional IT Certifications such as ITIL, ITSM, SCRUM, etc.
**A little bit about us**:
**We've got you covered**:
- Competitive salary + performance bonus
- Unlimited paid leave
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health and wellness stipend
- Employee referral bonus program
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