Manager, Process Analyst

5 days ago


Singapore 3677 Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:
This role focuses on analyzing as-is payments processes and designing target operational processes to support Payments Program.
- Work with Target Operating Model (TOM) workstream Person In Charge(s) to establish and maintain process mapping inventory.
- Analyze and document as-is operational process to facilitate the discussion of new payment platform target process design.
- Understand business and operation requirements, system solution approach and document the target operation process flow.
- Support workshops and review sessions with impacted operations teams, business and Functional Business Analyst to confirm the process design.
- Support operations impact assessment including FTE estimation for new products launch and additional manual works.
- Document the detailed target operating model and operations process to facilitate UAT and change management.

**Job Requirements**:

- Bachelor's degree with working experiences in banking and business/operation process design
- Excellent in documenting process flows and use of process documentation tools (e.g. MS Visio, PowerPoint)
- Experiences with system implementation and quick learner to understand various system functions/solution design
- Knowledge in payments products and process flow will be an advantage
- Good analytical and problem-solving skills
- Excellent people and communication skills
- Self-motivated, driven individual who is comfortable working in a multi-culture and fast-paced environment

**Be a part of UOB Family**:


  • Process Analyst

    2 weeks ago


    Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time

    As a Senior Process Analyst you will be working closely with the Leads on Documenting, updating, managing and housekeeping resources like Process Documents, Intranet pages, Confluence Pages, Templates etc. - Manage and govern the Intranet page including making changes, enhancements and updates as required. - Manage and govern the Process Documents including...


  • Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time $80,000 - $120,000 per year

    Requirement Analysis:Eliciting, analyzing, and documenting business requirements from stakeholders to ensure solutions meet their needs.Process Improvement:Identifying inefficiencies in existing processes, analyzing them, and recommending innovative solutions or new procedures to improve productivity and efficiency.Stakeholder Communication:Serving as a...

  • Executive, Systems

    6 days ago


    Singapore Parkway Pantai Full time

    Working as part of the Systems & Process Analyst (Ops system) team **Key accountabilities**: **Business Analyst scope**: - Work with end users to propose / and review business processes involving Ops IT system to ensure optimal workflow and ease of use. - Analyse IT issues raised for business process review to improve / mitigate existing IT system...


  • Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. The OE Process Analyst is responsible for improving operational...


  • Singapore SAKSOFT PTE LIMITED Full time

    **Experience**:1-2 Years **Role**: Process Assurance Analyst **Key Skills**: - Microsoft Access, Excel, and PowerPoint **Key Responsibilities**: - Develop and deliver process management, process definition and analysis of current processes where improvements are / can be identified and delivered for units supported, currently Service Recovery. - Provide...


  • Singapore INTELLIMATICZ PTE. LTD. Full time $60,000 - $120,000 per year

    Role: Process AnalystJob Requisition Number: IS-68192Job Level: 6 – 9 years of relevant experience (L3)Location: SingaporeResponsibilities:The SDM team is part of the Change and Process Management team within Group Banking Technology (GBT) and is responsible for managing and governance of the end-to-end SDM Framework and Process and also to drive the Agile...


  • Singapore Cognizant Full time

    A leading consulting firm in Singapore is seeking an innovative RPA Business Process Analyst. The ideal candidate will possess strong analytical skills and have experience in automation, project management, and digital transformation. Responsibilities include improving business processes, effective communication with stakeholders, and leading project...


  • Singapore Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Global Process

    5 days ago


    Singapore Pacific Internet (S) Pte Ltd Full time

    A leading telecommunications firm in Singapore is looking for a Business Analyst to enhance operational processes through detailed documentation and redesign. This role requires at least 3 years of experience in telecom or IT, strong analytical skills, and effective stakeholder management. Candidates with multi-country experience will be preferred. The...

  • Business Analyst

    1 week ago


    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Responsible for the functional knowledge - Liaise with IT business lines contacts for clarification and understanding of requirements. - Analyze functional impacts considering technical constraints with technical lead’s help - Prepare and present functional aspects of changes/evolutions to developers - Draft detailed functional specifications/users stories...