Pet Store Manager

4 days ago

Singapore THE OASIS SG PTE. LTD. Full time

**JOB RESPONSIBILITIES**:
**Responsible for managing all day-to-day duties including the following**:

- **Management**:Establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory control, expense control, human resources management, and managing operating costs.
- Analyze and measure business trends; develops and implements plans to maximize sales and meet or exceed goals and objectives.
- Collaborating with Leadership Team during regular meetings regarding any improvements.
- Working with Recruiting & Training Manager to recruit, interview, and hire team members.
- Comparison shop and report results; share information with director and make appropriate price adjustments.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
- **Financial management**:Create financial budgets and projections to manage costs, and make sure that store sales targets are achieved.
- Adhering to budgets and financial goals.
- Managing the P&L to ensure store profitability.
- Performing accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- **Staff**:Manage all staff, ensuring that their duties are fulfilled according to timeline and targets. Hire and train new staffs.
- Projecting a positive image within location; leading a team of bathers, groomers, and front desk personnel in maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
- Developing team service and retail goals and guiding the team in goal achievement.
- Coordinating schedules to maximize usage and efficiency.
- **Pet care and maintenance**:Manage to set guidelines and thorough follow up on pet health care of pets. Standard maintenance of premises including pet stations. Manage feeding and grooming roster.
- Checking equipment to ensure proper functioning.
- Ensuring brand standards are kept and the store is always looking (and smelling) it’s best.
- **Procurement**:To help in procurement process of pets including sourcing for suppliers, selection of pets and logistics.
- Inventory products and order new supplies.
- **Customer service**:Maintain and monitor high standards for customer service.
- Maintaining a membership sales culture within the location.
- Responding to customer inquiries or complaints with urgency in a timely manner.
- **AVA and Authority Guidelines**:To ensure all protocols, licensing and compliance of animal care are followed according to Government guidelines.
- Monitoring operations to ensure compliance with applicable health, safety, or hygiene standards.

**REQUIREMENTS**:

- First and foremost, a love for all pets
- An entrepreneurial attitude and desire to grow
- Minimum 5 years’ experience in a management role in the pet service industry.
- Exceptional leadership skills, including motivation and goal-setting
- Minimum Diploma Education’
- Excellent Customer Service skills
- Excellent communication and interpersonal skills.
- Ability to spot and resolve problems efficiently
- Ability to meet deadlines with good time management skills
- Available to work on-call, shifts, after hours, over weekends, and on public holidays.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

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