Management Support Officer

1 day ago


Singapore Ministry of Social and Family Development Full time

The Early Childhood Development Agency (ECDA) serves as the regulatory and developmental agency for the early childhood sector in Singapore, overseeing key aspects of children's development below the age of 7, across both kindergartens and childcare centres.

The Corporate Development and Services (CD&S) department enables a strong ECDA to ensure a good start for every child, through its Finance, Information Services and Workplace Development functions.

As a member the Information Systems (IS) branch, you play a part in the design, development, implementation, and maintenance of the IT systems and data platforms for ECDA.

**Job Description**:

- Assist to create user accounts, and advise on user issues for systems
- Engaged in a cross-divisional project to collate common user issues and replies to streamline the process of user support
- Track progress of system changes by system vendors, and issues surfaced by users
- Work with the system vendor to trouble-shoot users issues if applicable
- Support the team on ad-hoc matters where required

Job Requirements:

- Good written and communication skills
- Comfortable working on system user management issues
- Able to work in a team, and with multiple stakeholders
- Preferably with some experience in managing IT projects



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