Clinic Executive

4 days ago

Singapore SGP HEALTHCARE INVESTMENTS PTE. LTD. Full time

**Join Our Team and Shape the Future of the Medical-Aesthetics Industry**

**ClearSK **manages the award-winning ClearSK® chain of medi-aesthetic centres, with a strong presence in Singapore, Shanghai, Hangzhou, and Kuala Lumpur. We are currently seeking a proactive Clinic Executive to join our dynamic team. The Clinic Executive will be responsible for providing outstanding customer service and assisting our doctors in delivering excellent treatments.
- Attractive remuneration package with 5 days work week
- Comprehensive on job training and professional guidance provided.
- Fast-track career path for the fast learner and high performer
- Opportunity to work alongside doctors and management.
- Benefits include a generous package of free medical aesthetics treatments.
- Work in nice ambience and good location clinics near MRT station.

**Responsibilities**:

- Provide excellent customer service, including addressing customers’ inquiries and providing support throughout their treatment journey.
- Check-in customers, record the visits and update customer information on internal database.
- Responsible for daily check on stock usage and patch recording or data entry of any differences.
- Maintain the cleanliness and organization of the reception area, including updating posters and brochures.
- Assist customers with electronic purchases and account access on their mobile devices.
- Facilitate sign-in and out procedures for customers.
- Assist doctors with pre and post-treatment services, including pre-numbing and post-masking procedures.
- Escort customers to and from the doctor's room, ensuring their comfort and satisfaction.
- Ensure adherence to clinic procedures and protocols.
- Assess and score the clinic SOP compliance of the operation team including doctors and report to HQ management.
- Assist consultants to prepare the sales documents and consent annex.
- Handles booking of appointments, sending appointment reminders via WhatsApp
- To make follow-up calls after clinic visits to provide advice about post-treatment care and book review appointments with doctors.
- Step-out and events to generate leads of awareness.
- Assist in any other clinic-related matters as required.

**What We're Looking For**:

- Minimum Poly diploma or Bachelor’s degree from reputable universities preferably in Business Admin, Science or Health Sciences.
- Experience in customer service and/or hands-on facial treatments preferred; basic math skills required.
- Strong customer service skills with excellent communication abilities.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in stock administration and inventory management.
- Comfortable with electronic payment systems and mobile device usage.
- Ability to assist doctors with pre and post-treatment procedures.
- Willingness to adapt and participate in job rotation and career path planning.
- Excellent organizational abilities with a high level of attention to detail.
- Proficient in IT systems
- Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.

Join us in providing exceptional care to our customers and contributing to the success of our clinic.

**_Application process: _

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