Senior/ Executive, User Experience and Support

3 days ago

NorthEast Singapore SATS Full time

**About us** About SATS - Feed and Connect Communities**

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- System and Vendor management
- Main liaison for issues faced by the Business Unit (BU) while using the system
- Correctly identify the source of the issue and efficiently lead the team to the correct direction to resolve issues reported
- Internal stakeholder management
- Focus on user experience management where you will constantly engage users to provide consultation services and constantly improve the unit’s setup by suggesting changes to the system or process changes
- Manage change requests (CR) raised by BU and liaise with vendor on changes
- Review and refine SOPs on business/operation processes, mapping and translation to system configuration jointly with the BU to identify gaps for improvement
- Refresher trainings/workshops and business simulations may be required to be conducted
- Project management and Data analysis
- Be able to project manage trials for new innovative solution to improve existing systems.
- Possess data analytic skillset for data extraction, management and analysis

**Key Requirements**
- Possess a Degree in any discipline.
- Able to work in a fast pace environment.
- Adaptable and strong change management mindset will be needed.
- Possess analytical and engineering problem solving mindset.
- Resourceful, think out of the box, takes initiatives and self-motivated.
- Independent, driven and resourceful team player with ability to multi-task.
- Prior experience in dealing with different stakeholders (internal or external) and vendor would be a plus.
- Knowledge and experience on PowerBI are preferred. Experience with Qilkview or Tableu will be considered too.
- Strong in Microsoft suite of products (ie. Words, PPT, Excel, Teams etc).
- SQL and other coding language knowledge would be a plus point.
- Must be adaptable and flexible to acclimatise to the different BU’s culture.
- May be required to travel to different BU within SATS Singapore as well as overseas JVs/Subsidaries.
- Willing to perform any other adhoc task required for the department.

L1-RT1

L1-JL1

LI-CC1

Job Reference: SATS01632

  • Senior QA Tester

    2 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Job Summary: We are seeking an experienced Senior QA Tester to ensure the quality, performance, and reliability of our mobile and web applications. The ideal candidate will have strong skills in manual testing, test case creation, API validation, and familiarity with QA tools. Basic automation experience is a plus. You will work closely with developers,...

  • User Experience Designer

    5 days ago

    Singapore Housing and Development Board Full time

    **About Us!** The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising...

  • Fullstack Team Lead

    2 weeks ago

    Singapore User Experience Researchers Pte.Ltd Full time

    Overview Scope of Work for Team Lead Responsibilities To develop, perform unit-test on solutions, execute built-code for testing, perform system Integration/Regression Test and other tests required by the Authority prior to rollout of applications. To collaborate with multiple stakeholders (e.g., Product Owner) to understand business requirements and...

  • Senior User Experience Designer

    7 days ago

    Singapore Nicoll Curtin Full time

    Overview Software Engineering Talent Partner | Building High-Impact Software Development Teams | Hiring Top Developers About the Role: We are seeking a highly skilled Senior UX Designer to join our team in Singapore. This role will be pivotal in shaping user experiences that are intuitive, engaging, and impactful. You will partner closely with product...

  • User Experience Architect

    1 week ago

    Singapore Ascendion Full time

    Overview Empowering Digital Transformation & Building Future-Ready Teams to Drive Innovation Role: Join us as a UX Design Architect, where you will lead and own the full design process for key projects, delivering impactful user-centered solutions that drive business success. Collaborate closely with product managers, engineers, and other stakeholders to...

  • Software QA

    2 weeks ago

    Singapore User Experience Researchers Pte Ltd (Singapore) Full time

    Overview Join to apply for the Software QA role at User Experience Researchers Pte Ltd (Singapore) . USER is searching for a detail-oriented Software QA to join our team. If you’re dedicated to inspecting quality, testing, and ensuring seamless user experiences across digital products, we’d love to have you onboard. Work with some of Singapore’s best...

  • User Experience Designer

    3 days ago

    Singapore Twine Full time

    Overview Join to apply for the User Experience Designer - Freelance role at Twine . Join a dynamic environment as a User Experience Designer focused on elevating the usability and accessibility of both the main website and multiple representative sites. The primary objective is to enhance user satisfaction by delivering intuitive, consistent, and...

  • Digital Product Manager

    2 weeks ago

    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Key Responsibilities: Oversee the full product lifecycle, including defining vision, strategy, planning, and execution from ideation to delivery. Guide product positioning and go-to-market strategies by understanding customer needs, analyzing trends, and collaborating with cross-functional teams. Assess product performance and functionality, recommending...

  • UX Designer

    2 weeks ago

    Singapore User Experience Researchers Pte.Ltd Full time

    How do we work Job Overview We have built a scrum team of technologists who have developed digital products to improve citizens' experience of using the agency's digital services. The team that you will be working with is the Whole-of Government Application Analytics (WOGAA), as a member of the UX team in GDP-DSP. The office will be located at Punggol...

  • SharePoint Developer

    2 weeks ago

    Singapore User Experience Researchers Pte Ltd (Singapore) Full time

    Overview Join to apply for the SharePoint Developer role at User Experience Researchers Pte Ltd (Singapore)We are looking for a SharePoint Developer to support, maintain, and enhance SharePoint systems across the campus community. The role involves troubleshooting issues, developing new features and apps, and integrating SharePoint Online with Power Platform...