Digital Support Specialist

5 days ago

Singapore Argyll Scott Full time

**Responsibilities**:

- Follow the Sun Support: Partner with global colleagues to provide 24/7 support for our e-commerce platforms, ensuring smooth operations and prompt resolution of any technical hiccups.
- Platform Rollouts: Play a key role in planning, testing, and launching new e-commerce platforms in various regions, from site configuration to data migration and user training.
- Technical Expertise: Leverage your deep understanding of Salesforce Commercial Cloud to troubleshoot issues, analyze platform performance, and identify areas for improvement.
- Project Management: Take ownership of smaller projects related to feature enhancements, integration development, and data analysis, collaborating with engineers and product managers to achieve successful outcomes.
- Documentation & Training: Develop and maintain comprehensive user guides and training materials for e-commerce platforms, ensuring smooth on-boarding for internal and external stakeholders.
- Data Analysis & Reporting: Generate insightful reports on platform performance, user behavior, and key metrics, informing data-driven decisions for optimization and growth.
- Problem-Solving & Innovation: Approach challenges with a proactive and solutions-oriented mindset, actively seeking ways to optimize e-commerce operations and contribute to platform improvements.

Qualifications:

- Proven experience in providing technical support for e-commerce platforms, preferably within Salesforce Cloud or similar environments.
- Excellent understanding of website launch procedures, troubleshooting methodologies, and best practices for continuous platform optimization.
- Strong analytical and problem-solving skills, with the ability to identify root causes of technical issues and implement effective solutions.
- Experience managing small projects, delivering on deadlines, and collaborating effectively with cross-functional teams.
- Excellent written and verbal communication skills, with the ability to document technical processes clearly and concisely for diverse audiences.
- Adaptability to working in a global environment with varying time zones and cultural contexts.
- A passion for learning and staying abreast of the latest e-commerce trends and technologies.
- Experience with cloud-based platform integrations, data analysis tools, and project management methodologies.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R1108631

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