Service Manager

7 days ago


Singapore RAUTE GROUP ASIA PTE LTD Full time

We are looking for **Service Manager **to join our team in Singapore.

The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.

**Pre-requisites**:

- Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
- Strong customer orientation and mindsets
- At least 5 years’ experience in global supply chain management or management of Service business
- A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
- Spoken and written fluent English is a must. Chinese and Malay / Bahasa Indonesia as working language as well as experience from plywood or other wood processing industries are added advantages.
- Sales-driven, proactive, and able to work independently.
- Strong interpersonal qualities including leadership, teamwork, integrity, and respect.
- Ability to manage own work but also teams at customer sites.
- Willingness to travel.

**The Job**:

- Accountable for service sales development in his/her territory.
- Accountable for and lead the local Technology Service team and After Sales service operations.
- Coordinate and manage the local service team tasks and resource allocation (projects and service)
- Collaborate closely with market area sales team and other local and global Services business lines and Business units
- Participate Service Strategy development and implementation of the appropriate long-term strategies.
- Report of service activities to line manager and present during global service team meetings
- Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
- Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of Raute equipment.
- Operational developments and management of the supply chain for the Service business.
- Actively identify and promote spare parts for customer's needs and support to prepare quotations.
- Support Project Managers with project executions
- Assist with customer enquiries efficiently and provide professional customer service.
- Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
- All other duties as assigned.

**Our Offer**:

- Be part of growing and well recognized service team of the technology leader for plywood and LVL industry.
- Great opportunities to grow according to personal objectives and capabilities in an international organization.
- Comprehensive training for the wood processing technology.
- Relaxed organization and supportive team.
- Competitive remuneration package.
- Work Travel Opportunities



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