Avp, Team Lead, Secured Loan Operations, Consumer Banking Group Operations
1 week ago
**Responsibilities**:
- Deliver quality services to business units and external customers by adopting a systematic and consistent approach in line with the Bank’s policies and procedures.* Manage, supervise, motivate and coach staff to build an efficient, knowledgeable team such that all requests or instructions are completed within set accuracy & timeliness.* Provide direction by setting performance targets for staff and monitor actual performance against targets* Direct change decisively and manage change swiftly.* Explore initiatives to automate manual processes with the objective to achieve productivity gain, enhance control and eliminate operational errors.* Provide user requirements, review of functional design documents and participate in user acceptance test.* Support the Head and Area Manager to ensure the smooth operation of the unit and realise productivity gains through continuous process improvements* Develop operation manuals and ensure manuals are reviewed and updated with changes in processes and guidelines timely.* Develop and ensure standard operating procedures (including DRP/BCP procedures) are in place and reviewed and updated on timely basis.* Work with Business and various stakeholders and provide valuable input whenever required.* Identify, highlight and mitigate risks associated with manual operational processes.* Ensure accurate and timely reporting to Management.Requirements* Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred* Minimum 2 years of relevant work experience in financial institutions (Credit Operations)* Experience leading team will be highly desirable for this role* Those with Mortgage Loans experience will be an added advantage* Good organizational skills with demonstrated ability in managing operations* Sound knowledge of consumer banking products or services and respective end-to-end operation workflows for best in class services delivery* Knowledge of Process Improvement Toolkit and metrics or measurement* Good understanding of operational risks.* Meticulous with eye for details* Flexibility and ability to multi-task and take on different types of roles and activities at the same time.en
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