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E-commerce Brand Executive

2 weeks ago

Singapore YCH GROUP PTE LTD Full time

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Take charge of Store Management of Assigned Brands on E-commerce Marketplaces. Work closely with the relevant internal stakeholders to execute strategies and maintain high service quality for customer satisfaction.
- Create, plan and execute digital marketing plans for campaign launches, collaborate with stakeholders to put together a plan of actions for successful execution and to maximize revenue and profit.
- Manage Customer Service chat platforms to ensure Excellent Customer Experience of the Assigned Brands. Monitor and respond to customer reviews on marketplaces.
- Work closely with Warehouse Team to ensure Inventory are Inbounded and Orders are Shipped-On-Time.
- Providing Onboarding to Assigned Brands on Marketplaces, Product Listing and Campaign Registration.
- Monitor and Analyze competitor product sales to provide insights to Brand Owners for them to make effective business decisions.
- Review and align current strategic plans with Brand Owners, develop resource allocation plans and implement a targeted strategy according to requirements.
- Responsible for monthly reporting, profit & loss reporting, setting of performance measurement/matrix to measure the well-being of the marketplace launch.
- Ensuring Assigned Brands are performing above marketplace KPIs.

To perform any other duties as assigned by top Management.

**JOB REQUIREMENTS**
- Diploma or Degree in Business / Marketing / Digital or equivalent
- Minimum 1 year of relevant working experience
- Strong hands-on experience with eCom Marketplace Channel Management especially Lazada, Shopee & Zalora / Qoo10 / EZBuy
- Proven track record in using Marketplace Seller Centre Tools
- Highly analytical. Proficient in business presentation
- Attention to details and good follow-up capabilities
- Excellent project management, communication and interpersonal skills Graphic design/photoshop skills will be an advantage although not a pre-requisite

Salary shall commensurate with relevant experience.