Customer Service Coordinator
2 weeks ago
Company:
Tractors Singapore Limited
- Liaise and coordinate with Parts & Service Sales Representative and customer on all the CVA activities.
- Plan and schedule service jobs to meet department KPI’s, and customer timeline.
- Raise and submit parts requisition to parts administrator to order, and to receive PM service parts for technician to execute the service job.
- Raise purchase order to sub-contractor / vendor, goods receive and to compile require documents to finance department for payment.
- Monitor customer machines working hours before due for PM service, open work order, monitor CVA work progress, and close job.
- Provide administrative support to service department.
- Ensure all work procedures and work processes comply with ISO9001/14001 Quality Management System
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