Customer Service Officer

3 days ago

Yishun, Singapore Airple Construction Pte Ltd Full time

Job Responsibilities

**Shared Service Customer Care**:

- Serve as the first point of contact for customers, addressing inquiries, resolving complaints, mitigating measures and providing information about our products and our shared services
- Maintain a positive and helpful attitude while delivering excellent customer service.
- Collaborate with internal teams to coordinate customer requests, order processing, and service delivery.
- Set appointments, schedule servicing, installations, and maintenance appointments.

**Administrative Support**:

- Assist in general administrative tasks, including data entry, documentation, filing, and record-keeping.
- Maintain accurate and up-to-date customer databases and records.
- Prepare and distribute correspondence, reports, and presentations as required.
- Assist in inventory management, procurement, and office supply maintenance.

**Communication and Coordination**:

- Coordinate with internal departments to ensure effective communication and smooth workflow.
- Liaise with vendors, agents, suppliers, and contractors as necessary.
- Update customers on project progress, delivery schedules, and any changes or delays.
- Prepare quotation, generate picking list, delivery note, and purchase order promptly upon request.
- Provide administrative support to management.
- Streamline work processes, review, and provide feedback for improvement.

**Job Requirements**:
As a Shared Service Customer Care Representative, you will be responsible for providing outstanding customer service to both internal and external stakeholders. You will act as a central point of contact for various departments within the organization, handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
- Prior experience in customer service and administrative roles is preferred.
- Excellent communication skills, both verbal and written, with a strong command of English. Highly preferred if you are also fluent in speaking Mandarin as need to liaise with China counterparts but not a necessity.
- Exceptional interpersonal skills and the ability to handle customer inquiries and complaints professionally.
- Maintain accurate records of customer interactions and transactions
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
- To perform duties as and when assigned by your Manager.
- Strong organizational and time management skills, with the ability to multitask and prioritize work effectively.
- Attention to detail and accuracy in handling administrative tasks.
- Ability to work independently and collaboratively in a fast-paced environment.
- A positive attitude, strong work ethic, and willingness to learn and adapt to new challenges.
- Permanent role in an expanding organization.
- Able to work on 5.5 days a week

Over the years, as Airple continues to expand, it is imperative that we continually improve our responsiveness to our customers' needs, striving to delight them with a best-in-class customer experience.

Pay: $1,800.00 - $2,500.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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