#sgunitedjobs - Urgent Full-time Cafe Outlet

**#SGUnitedJobs - URGENT Looking for Full-Time Cafe Outlet Supervisor / Outlet Management Trainee**:
**Job Description & Requirements**:
**Full Time Position for Café Assistant Outlet Manager / Outlet Supervisor / Outlet Management Trainee**
- (Minimalist - Japanese Western Fusion theme Café) _

Central Location: Farrer Park Area

**Salary Range**

SGD 2000 - SGD 2700 (commensurate based on profile and position)**Job Brief**

Full Time Position for Café Assistant Outlet Manager / Outlet Supervisor / Outlet Management Trainee

This position reports to the Café Manager and interfaces with customers, suppliers and staff. We are looking at developing employees who are empowered to manage the café operations, including managing supplies, scheduling and serving customers and provides the excellent diners’ experience.

**Position summary **A strong team player who can work independently and efficiently to ensure outlet is managed well and results are delivered.

**Reporting to **Existing Outlet Manager & Operations Manager

**Individual To Be Involved In**
- Day-to-day café operations including:

- Scheduling duty roster
- Managing, liaising and ordering of food supplies
- Manage customer’s feedback
- Reviewing menu with manager
- Proper running of the equipment, cleanliness of the cafe
- The plan is to develop the trainee to be self-sufficient and to have the ability to manage café operations independently in 6 months.**Responsibilities**:
Operational
- Co-manage and oversees daily operations of the outlet/restaurant to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
- Adhering to, and when necessary, assist in improving SOP - standard operating procedures and implementing the system and policies for efficient operations
- Assist in managing, directing and co‐ordinating all operation‐related activities in a proficient and pleasant manner
- Maintain high level of customer service as per standards. Always attend to guest requests and feedback to provide excellent level of customer service
- Ensure daily opening and closing duties in the outlet are properly executed
- Maintain brand image and represent the brand is well at all times
- Communicate daily and act as a liaison between kitchen and service teams as well as store team and management
- Ensure that yourself and store team members report on time to work and in proper uniform and grooming
- Understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables, splitting tables, database building and management of back of house matters
- Monitor and report sales, quality and service performance of the outlet
- Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation
- Take ownership of the regular clientele
- Responsible for induction training and on the job training of new employees and newly promoted employee
- Assist in weekly scheduling of employees according to the labour guidelines and fluctuation in sales
- Manage the floor employees, verify and submit employees attendance on a timely manner
- Manage stock levels of food and other related utensils and cutleries
- Perform daily inventory check to ensure maintenance of stocks
- Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times
- Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
- Ensure POS system is operational and accurate at all times
- Execute any other duties as requested by immediate superiors

People & Culture
- Create good working environment and develop store team by identifying areas that needs training and action to support it
- Motivate, guide and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual
- Manage an efficient team of kitchen and service staff by taking an active interest in their welfare and development

Administrative Duties
- Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
- Maintain an attractive and an orderly appearance in the outlet.
- Prepare the daily sales report
- Monitor proper ordering, receiving, storage procedures are being followed

**Requirements**:

- At least 1 - 3 years of working experience in related F&B is required for this position
- Basic latte art Barista skills is a must and bartending skills would be a good bonus
- Passion to deliver exceptional customer service experience
- Able to lead a team in a fast paced and demanding environment
- Problem-solving skills & possess good organising skills and business acumen
- Exceptional interpersonal and communication skills
- Comfortable with Microsoft excel, word and Power point
- Pleasant personality and results driven attitude
- Good