Freelance Guest Experience Associate

1 week ago

Bukit Merah, Singapore Habyt Full time

**About the job**

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

As a Freelance Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property (Cantonment Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

**Your responsibilities will include**:

- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in the PMS and other IT systems as required
- Ensuring compliance with all SOPs and standards

**The skills, attitude, and experience we require are**:

- A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
- Independent with exceptional customer service and teamwork skills
- Understand the importance of teamwork as well as individual contributing towards a common goal
- Excellent interpersonal, written, and verbal communication skills
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
- A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required

**Cluster assignment and rotation**:

- Cantonment Cluster: If assigned to this cluster, you will rotate between Cantonment, Novena, Kada and Chinatown.

  • Guest Experience Intern, Cantonment Cluster

    1 week ago

    Bukit Merah, Singapore Habyt Full time

    **About the job** Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...

  • Freelance Trainer

    2 weeks ago

    Bukit Merah, Singapore Ripple Create Pte Ltd Full time

    Freelance **STEM** Education **Robotics & Coding Trainer** needed. **Requirements**: - Authorized to work in Singapore - Fluent in English (Spoken & Written) - Willing to travel into Singapore **Preschool**and **MOE** Primary to Secondary School - Applicants should ideally have experience in teaching or facilitation - Housewives & Student's are also...

  • Freelance Videographer

    1 week ago

    Bukit Merah, Singapore iNextLabs Pte Ltd Full time

    We are looking for a freelance video creator for our products to be featured on our website. You will be responsible for producing captivating and informative video content that showcases the unique features and benefits of our products. Working closely with our marketing team, you will help elevate our brand by creating visually appealing videos that...

  • Freelance Student Advisors

    2 weeks ago

    Bukit Merah, Singapore The Finance Collective, AIA Full time

    Are you looking to be self-employed, enjoy passive income, and have flexible hours? Are you looking for a mid-career switch or wanting to break your first $100,000 as a fresh grad? **Come and join us NOW!** At AIA (The Finance Collective), we will offer comprehensive training and support to help you excel and launch your career in wealth management with...

  • Freelance Recruitment and Admin Officer

    7 days ago

    Bukit Merah, Singapore The Finance Collective Full time

    **Job Scope**: - Assist in recruitment matters for the group (including calling, messaging, scheduling of online and face-to-face appointments etc). - Coordinating for events and seminars. - Data entry and claims admin work. - Assist in ad hoc duties assigned. **Requirements**: - Possess initiative with positive attitude, ability to work independently. -...

  • Guest Service Agent

    2 weeks ago

    Bukit Merah, Singapore Link Hotel International Pte Ltd Full time

    Able to perform guest check-in/check-out and cashier duties - Ensure sufficient guest rooms and perform rooms block when necessary - Handling guest inquiries with knowledge and ensure the safety of customers - Manage customer satisfaction and handle complaints from guests - Coordinating with housekeeping and ensure the workflow is running smoothly - Prepare...

  • Freelance Clay Art Instructor

    2 weeks ago

    Bukit Merah, Singapore Whizz Kidz Pte. Ltd. Full time

    **Location**: Islandwide **Job Summary** Are you passionate about art and education? We are looking for creative and dedicated **Freelance Clay Art Instructors** to join our team! This role is perfect for graduates, students, or anyone interested in earning extra income while teaching children aged 3-15 the art of clay modeling. Previous experience in clay...

  • Guest Services cum Admin Executive

    4 days ago

    Bukit Merah, Singapore Meinhardt Singapore Pte Ltd Full time $3,000 - $6,000 per year

    Job Responsibilities:Guest Relations:Greet and welcome all guests with a smile and cheerful appearanceReceive and direct them to the respective meeting roomAssist to make and serve drinks to guests, clients and directorsRespond promptly and tactfully to guests' requests and enquiriesOrganise catering for meetings and company events and ensure all VIP/guests...

  • Freelance Science Instructor

    2 weeks ago

    Bukit Merah, Singapore Whizz Kidz Pte. Ltd. Full time

    **Job Summary** **Key Responsibilities** - **Deliver engaging science classes**: Follow and deliver lesson plans for science experiments, activities, and lessons to students in regular classes, workshops, and camps. - **Ensure smooth class operations**: Create an organized, professional, and stimulating environment that promotes curiosity and hands-on...

  • Sales Associate

    2 weeks ago

    Bukit Merah, Singapore The Finance Collective, AIA Full time

    Are you looking to be self-employed, enjoy passive income, and flexible hours (be in control of your hours)? Are you looking for a mid-career switch or wanting to break your first $100,000 as a fresh grad? **Come and join us NOW!** At AIA (The Finance Collective), we will offer comprehensive training and support to help you excel and launch your career in...