Network Security Engineer L2

Description du poste

**Roles & Responsibilities**
Who we are
- Crédit Agricole Corporate and Investment Banking (Credit Agricole-CIB) is the CIB arm of Crédit Agricole Group, world’s 10th largest bank by total assets.
- Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwidebusiness. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
- We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.**Job detailed description**

He/She will be a technical RUN engineer for all Network Security services in Credit Agricole-CIB. As such, he/she will provide support and act as first level of escalation point for all production support activities within the Network Security operations team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, encourage best practices.
- The 30-member Network-Security team operates the RUN activities and delivers projects for its infrastructure scope.An Engineer has a wide spectrum of responsibilities and actions.

**As an Engineer of his/her team, he/she**:

- animates the team to encourage collaboration and sharing of best practices,
- supports new technologies and leverages them to provide consistency of service across streams,
- share service improvements for all Network and Security services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
- share technical direction provided by team experts, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- share and follow improvements based on LEAN-Credit Agricole-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,drives and delivers root cause for any issue,

**Job specific environment and/or organization**
- Fluent English written and spoken
- 6+ Years Production Network/Security Support Experince
- On-call support will be expected on a rotational basis
- Weekend support will be expected as needed.-
- Niveau d'étude minimum
Bac
- Formation / Spécialisation
Min Diploma and above in relevant discipline
- **Main responsibilities**:
**As an experienced professional in Network-Security Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- technically coach and develop partner resources to improve quality and productivity,
- Define the technical skillset required to support Credit Agricole-CIB technologies.

**As the escalation point of contact for Clients, he/she**:

- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
- Niveau d'expérience minimum
6 - 10 ans
- Soft skills
**Legal and Regulatory Responsibilities**
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
- Entreprise Crédit Agricole CIB