Ddi Engineer, Global Network Services

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: This job oversees load balancers and CDN platforms, handles outages, leads network design, supports system availability, deploys equipment, implements best practices, offers on-call support, manages global teams, communicates incident impacts, and creates documentation.

**Job Description**:
**Essential Responsibilities**:

- Oversee load balancers, Global Server Load Balancing (GSLB) equipment, Content Delivery Network (CDN) platforms, and troubleshoot client/server issues.
- Handle proactive and reactive outages, work with vendors, and take ownership of network incidents, escalations, and root cause analysis.
- Lead backbone network design and architecture for on-premises and public cloud migration, and build hybrid connectivity solutions.
- Work with business unit leadership, product managers, and customers to develop project objectives, timelines, and feature requirements.
- Support network system availability, manage network capacity, and ensure compliance with Information Security standards.
- Deploy equipment, manage SSL certificate hosting and renewal, and build infrastructure for data centers and cloud environments.
- Implement and continually improve operational procedures, systems, and network engineering best practices.
- Offer on-call support, monitor infrastructure and hosted services, and troubleshoot complex issues.
- Manage and influence global teams, provide guidance and support, and mentor team members in areas of expertise.
- Communicate incident impacts, risks, and mitigation plans to executives, document incident information, and create network engineering documentation and best practices.

**Expected Qualifications**:

- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional_Responsibilities_And_Preferred_Qualifications:
As a DDI Engineer, you will be responsible for tasks and workflows around supporting, managing, and designing our DDI (DHCP, DNS, IPAM) and NTP environments. This position requires technical experience combined with practical hands-on experience in and around DDI design and support including development and maintenance of self-service tools.

You will be part of the team building and supporting our enterprise services for DHCP, DNS, IP Management and NTP. Automation and self-service are our primary objectives. You will also be part of a global team managing offices and production sites around the world. If you are a project-oriented, self-starting engineer and possess strong communication and documentation skills along with the ability to think creatively to work through obstacles - then PayPal’s Global Network Services team is looking for you.

**Responsibilities**
- Troubleshoot, diagnose and resolve software,