Scientific Support Specialist

Company Description
**From global research discoveries to clinical breakthroughs - our vision is to become the most influential life sciences company for researchers. If you are motivated by making a real impact to people’s life and have a desire to work in a passionate and diverse community, Abcam is the place for you.**

Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. We’re incredibly proud to be recognised as one of the top 5 best places to work in the UK for two years running, as per Glassdoor’s Employees’ Choice Award.

**Job Description**:
**Roles and Responsibilities**:

- Independently resolve complaints by providing optimal solutions to customers, balanced with commercial needs
- Improve our customers’ experiences with Abcam products and increase sales by cross-selling when recommending products
- Liaise with product suppliers to obtain product information and follow up on product quality control
- Update product datasheets when new information becomes available
- Spend up to 10% of time working on specific projects, often involving other departments, which benefit the business
- Serve our internal departments to improve product quality and customer experience
- Curate and publish product reviews submitted by customers
- Responsible for sending and handling product advisory notices
- Continually think of, suggest, and help implement process improvements for a wide range of activities (SOPs, training new hire and senior staff, etc.)
- Actively participate in team meetings and departmental discussions
- Be proactive with your own learning and development
- Represent Abcam at vendor shows and conferences or Abcam home grown events by giving booth tech talks or live webinars
- Support the sales and marketing departments through sales mini teams, large volume product recommendations, passing leads and nurturing key accounts

**Qualifications**:
**About you**
- Experience in DNA and RNA molecular biology
- Experience teaching or supervising staff or students
- Being able to handle change in a fast-paced environment
- Customer service and/or call center experience
- Friendly, positive, self-motivated, and a good team player
- Effective written and verbal communication skills
- Enjoys and excels at troubleshooting and problem solving
- Ability to work independently and multitask
- Keen attention to detail
- Takes initiative and follows up on work appropriately
- Experienced and comfortable using computers and software programs, must be comfortable with Excel, Word, and Outlook
- Any previous experience with an ERP system

Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why we offer all kinds of ways to enable you and your loved ones to be well and live well. You can expect;
- A culture focused on well-being and opportunities for growth and development. We provide a wide range of training opportunities, for both professional and personal development.
- The freedom to work in a way that works for you, with a focus on maximising productivity and innovation at work whilst reducing environmental impact.
- A performance-based share plan, inspiring and rewarding our people as we deliver Abcam’s strategy.
- Attractive and flexible benefits package including 18 weeks full paid maternity leave and 6 weeks full paid paternity leave, increased paid time off accrual over time and much more.

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.