Technical Support Engineer
6 days ago
**Basic functions**:
Manage the technical support function for Asia Pacific region including contributions toward profitability, growth and plan achievement in the company.
**Essential Duties**:
1. Provides technical support to sales team and customer on POC and trail assessment
2. Study system & product technical details in order to provide technical advice or support to the company customers and sales team.
3. Evaluate technical specification of related products to improve the system performance
4. Support and built good relationship with customers.
5. Perform trouble shooting assistance to customer from office or customer sites
6. Responsible for the effective management of demo product and filing of technical information.
7. Responsible to manage and set up the entire demo equipment for tradeshow
8. Monitors customer satisfaction to assure achievement of Outstanding Customer Value.
10. Responsible to create technical information like datasheet, manual and training material.
11. Responsible to conduct technical presentation or technical training to customer
12. Communicate with programmer on customized software functionality requirement definition or 3rd party software integration API details.
13. Assist in overall company operation for self
- development to managerial position
**Position Requirements **.**
2. Ability to set and prioritize goals and objectives.
3. Fast learner, high initiative, resourceful and able to work independent.
4. Good interpersonal skills with ability to enhance customer relations.
5. Strong technical ability to support customer
6. Willing to work in team culture.
7. Passionate of OCR, Computer Vision, Machine Learning and Artificial Intelligence technologies.
8. Ready to become the “cornerstone” of the company and able to lead a technical team in future.
9. Strong responsibility on each task output produced.
10. Able to work in European time zone (Spain & UK) for critical project discussion with suppliers when required.
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