Applications and Data Administrator

4 days ago

Singapore Singapore American School Full time

**Overview**

**Responsibilities and Duties**
- Work closely with technology team, Technology and Innovation Coordinators, divisional administrator and Office of Learning to encourage the dynamic and creative use of academic data, learning platforms and systems implemented at SAS
- Maintain appropriate and high quality documentation on procedures, configurations and change management
- Coordinate and administer required training to SAS faculty and staff
- Participate in evaluating new learning platforms and software projects to determine impacts
- Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
- Working diligently to meet the SLAs (Service Level Agreements) for all reported issues and requests.
- Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.
- Corresponding and collaborating closely with other school wide technology teams (Educational Technology and Innovation Coordinators, Educational Technology Coaches and technology team) regarding escalated/re-assigned support tickets and tasks
- Performing other duties as and when assigned by the supervisor

**Qualifications, Skills and Experience**
- Diploma in Computer Science, Information Technology or Business Information Technology
- Critical thinking, collaborative, innovative and positive work attitude
- Excellent verbal and written communication skills in English language
- Knowledge of and experience in implementation, configuration, management, administration, integration, development and troubleshooting all aspects of a learning management systems as well as other learning platforms and data that support curriculum delivery, planning and reporting
- Knowledge of experience in academic and learning processes of a K-12 school that involve students, staff and parents
- Experience in producing high quality documentation, knowledge base and training materials
- Experience in project management is highly desirable
- Ability to effectively analyze and resolve root causes of technical problems
- Ability to organize and analyze data and complex tasks in a systematic manner
- Able to work diligently, independently, confidentially and under time constraints
- Positive and growth mindset with excellent customer service skills
- Ability to learn and adapt to new and innovative technology developments
- Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment

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