Client Delivery Executive1

2 weeks ago

Singapore UNISYS SINGAPORE PTE LTD Full time

Key Responsibilities
- Leads the Global Delivery of Services provided by Unisys to a particular account or group of accounts.
- Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
- Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
- Participates in contract and account governance
- Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews. Conducts periodic meetings with clients and delivery teams - daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
- Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
- Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
- Co-develops annual review of service level requirements. Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
- Takes ownership and accountability for all client issues to satisfactory resolution.
- Acts as point of escalation for issues not resolvable by the service lines.
- Participates in rigorous governance and SOX compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program. and the Continual Service Improvement and Innovation Program (CSIIP).
- Participates in business continuity planning and testing.
- Develops and delivers regular reports on performance to Client and Unisys senior executives.
- Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.
- Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.

Key Qualifications
- Bachelor's degree and 8+ years of related professional experience, 3+ years managing specific area.
- Essential qualifications in IT, Business Administration or related disciplines.
- Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
- A proven track record in effective communications, managing service delivery and relationship management skills.

  • Delivery Head

    1 week ago

    Singapore Qode's Client Full time

    This is a confidential position at Qode's Client We are seeking a highly experienced Delivery Head to oversee the successful delivery of INFOR / Microsoft Dynamics ERP/CRM, BI, Data & AI projects based in Singapore. The ideal candidate will have extensive expertise in managing large-scale implementations across diverse industries and client portfolios. This...

  • Global ERP Delivery Lead

    1 week ago

    Singapore Qode's Client Full time

    A leading technology firm in Singapore is seeking an experienced Delivery Head to oversee ERP/CRM project deliveries. This role involves managing concurrent projects, fostering client relationships, and ensuring delivery excellence. The ideal candidate will have 15+ years of IT experience, including 5+ years in project delivery roles, and a strong...

  • Delivery Manager

    3 days ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time

    **Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...

  • delivery manager

    1 week ago

    Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per year

    Key ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...

  • Client Delivery Lead

    6 days ago

    Singapore NCS Group Full time

    Client Delivery Lead Ensures quality delivery of all projects contracted by the Client to NCS. He/She partners the Client Service Lead to bring together NCS offering from application, infrastructure, communication engineering and thought leadership to solve the key client's most critical business needs in relation to delivery issues. He/she acts as the...

  • Client Delivery Manager

    5 hours ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    **Job Summary Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client...

  • Tdi Client Delivery Director

    3 days ago

    Singapore The Digital Insurer Pte Ltd Full time

    level role and would suit someone with 7-10 years’ experience, ideally with a solid consulting background who is looking to move out of the corporate environment _ **Background** - The Digital Insurer is the world’s leading knowledge & content platform on digital insurance and has a community of over 40,000 professionals around the world - It was...

  • Client Delivery Lead, Telco+

    1 week ago

    Singapore NCS Full time

    **Client Delivery Lead, Telco+**: **Date**:19 Dec 2024 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve...

  • Client Service Delivery Representative

    5 days ago

    Singapore Leaseweb Full time

    **Client Service Delivery Representative** The Leaseweb APAC team is growing quickly and looking for talented individuals to join us. **The Department**: The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests,...

  • Business Development Executive

    1 week ago

    Singapore Delivery Hero Full time

    About the opportunity We’re looking for a highly driven and motivated **Business Development Executive (Restaurant Solutions)** for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you! This role will be based in Singapore and will report to the Sales Team...