Staff Product Manager

**See yourself at Twilio**:
Join the team as our next Staff Product Manager (L4) - Privacy Engineering

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
This position is needed to protect data privacy Twilio by providing legally binding controls of data and transparency of the effectiveness of those controls. The Privacy Engineering(PE) team is transforming Twilio into a trusted custodian of customer data. The core function of this team is to ensure we operate credential services and certificate management as a service for Twilio products and services. We are seeking a Product Manager to partner with PE to accelerate the products and services provided to our internal customers.This position reports to the Senior Product Manager for Privacy Engineering. If you are deeply passionate about enabling Twilio engineers, and love solving complex infrastructure problems with software, you are probably a great fit for our team.

**Responsibilities**:
In this role, you'll:

- Experience with end to end product delivery
- Experience overseeing roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Analytical background, such as coursework or practice in relational database design, data science, differential privacy and/or machine learning, which allows you to write a highly technical data product road map.
- Experience writing strategy for data products (predictive models, data pipelines, etc.)
- Seek out and gather our engineers' needs-translate and synthesize them into actionable products/product requirements.
- Maintain laser focus on MVPs, iterative product development, and releasing immediate/tangible value to engineers-learn and adjust frequently.
- Manage project plans for on-time development and release-ensure that engineering is working on the right things at the right time.
- Accelerate learning on new products by running workshops, developer previews or betas to gather developer feedback and build a strong perspective on product priorities.
- Identify necessary reports, metrics, and analysis to measure the effectiveness and validate the success of completed projects.
- Demonstrate excellent verbal and written communication - ensure that complex ideas, thoughts, and vision can be communicated simply and effectively. You are expected to thrive in a highly collaborative environment.
- Create detailed product specifications to illustrate product functionality including business rules, flows and use cases.
- Experience writing strategy for data products (predictive models, data pipelines, etc.)

**Qualifications**:
**Required**:

- 5+ years of experience in the development of end-to-end product experiences for internal and external customers
- 3+ years experience in globally-operated Cloud Services/Platforms (preferably AWS)
- Experience in developing compliance oriented systems that meet the needs of end-users and developers.
- Detailed understanding of compliance regulations such as GDPR, HIPAA, CCPA, FedRAMP and how those inform the solutions we build.
- A track record of bringing greenfield visions from conception to deployment
- A strong technical acumen - you can communicate effectively with engineers and architects; stakeholders and program leads; software vendors and finance.
- Demonstrated experience building products and services to accelerate internal engineering teams in a global environment.
- Demonstrated experience working with high-scale vendor products and an ability to influence their roadmap.
- Expertise with quantifying business needs and developing BPMs.
- Collaborative mindset and ability to work with distributed, cross-functional teams.
- Previous experience in change management, data analysis or project management is highly desirable.
- Solid communication skills and the ability to clearly articulate both your point of view and that of your customers and stakeholders.
- Ability to understand customer toil and alleviate it with up-to-date documentation and effective communication.
- Strong communicator fluent in written and verbal English.
- You are curious, empathetic, and have a good appreciation of humor.
- Bachelors/Masters degree in Quality Management or Computer Science or equivalent experience.

**Desired**:

- Technical background in data privacy techniques (differential, encryption, homomorphic etc.).
- Experience with policy management frameworks (OPA, XACML)

**Location**:
This role will be remote, and based in the Asia Pacific region.

Approximately 5% travel is anticipated.

**What We Offer**:
There are many