Implementation Specialist I

**About the Position** : Cyxtera is seeking talented, highly-motivated individuals for the role of Implementation Specialist. The mission of the Cyxtera Implementation Services organization is to manage the successful implementation of our data center and security offerings.

As a Implementation Specialist you will manage the implementation of multiple projects requiring the coordination of technical teams that provision and implement client solutions. You will also function as the single point of contact in which clients will interface with Cyxtera through the implementation lifecycle.

**Essential Duties**:

- ** Manages IT implementation projects for small to medium-sized solutions**. Project management duties include validating technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients.
- ** Inspects technical documents for standard solutions**. Ensures that minimum requirements are met to start up and complete the implementation lifecycle - from validating requirements to provisioning and coordinating build activities, and closing the project via client signoff. This includes following the defined protocol when needing to cancel orders or place orders on hold when requirements are not met.
- ** Plans and facilitates kickoff meetings** **involving multiple stakeholder groups**. This activity involves allocating Cyxtera engineering and technical resources and reviewing simple technical documents with stakeholders regarding small to mid-sized solutions.
- ** Manages client expectations **by educating clients on implementation activities and communicating solution status.

**Position Objectives**:

- ** Able to quickly solve problems inherent in small to mid-sized solutions. **Knows how to identify problems, prioritize them, and access resources needed to resolve problems quickly. Knows when to seek engineering and technical expertise to solve problems. Knows when and how to escalate problems for management attention.
- ** Execute basic project management processes. **Can explain the basic activities performed when validating requirements, scheduling and managing work plan tasks, identifying and communicating with stakeholders, and managing changes to project scope or completion date.
- ** Able to communicate effectively to individuals and groups of 4-5 people.**Demonstrates experience communicating directly with clients in writing and verbally. Able to provide explanations in a clear, concise, and positive manner. Demonstrates an understanding of how to keep diverse groups on-topic using basic meeting facilitation techniques. Maintains a professional composure in highly charged situations.
- ** Process multiple project tasks at a time**. Exhibits a systematic and logical approach to prioritizing multiple tasks in a given time period. Demonstrates the ability to work well in team environments and will “go the extra mile” in assisting senior personnel with complex tasks as needed.
- ** Able to manage issues inherent with projects.**Able to recognize the nature of various change request types and understand the implications on project time and cost. Limited ability to identify risks and use sound judgment when mitigating risks or escalating problems. Demonstrates the importance of setting client expectations and being forthcoming when issues arise. Exhibits confidence in resolving issues and in leveraging internal resources to help resolve them.
- ** Skilled in ensuring positive client experiences. **Demonstrates continued awareness of actions and attitude that instill a positive, seamless client experience. Represents the company as a unified entity by referring to business functions as “we” and demonstrating consistent messaging and work practices to ensure that all interfaces with the client are predictable and repeatable with every subsequent service request. Demonstrates continued pride and confidence in the company’s ability to deliver the right solution to the client.

**Basic Qualifications**:

- 2-3 years of experience managing projects **or** ability to exhibit project management fundamentals
- 2-3 years of experience in IT **or** other relevant industry
- Knowledge of Cyxtera products and processes preferred
- Demonstrated project management skills; must have experience in establishing timelines, detailed reports and executive summaries
- Self-starter, who is results oriented, entrepreneurial and resourceful
- Must be proficient in Microsoft Excel and Word
- Strong communication skills (oral and written)

**Preferred Qualifications**:

- Bachelor’s Degree in Information Technology **or** Business related field or 2+ years of relevant industry experience preferred.
- Cyxtera is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ag