Product Manager

7 days ago

Singapore Shopee Full time

Department Product Management
- LevelEntry Level
- LocationSingapore

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

**About the Team**:

- As a Product Manager for Return & Refund, you will be developing a deep understanding of the eCommerce post-purchase flow and driving product solutions in optimising the return & refund and other post-purchase services. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.
- Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
- Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return & Refund experiences provided by the platform
- Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund requests, control cost incurred by seller disputes and compensation, and improve overall buyer and seller sentiments
- Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
- Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact

**Requirements**:

- Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous
- Internship experience in product management or business analysis in tech industries.
- Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
- Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
- Adaptable, open-minded, and thrives in a dynamic environment
- Proactive, self-motivated, and with a strong ownership mentality

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