Unit Head, Account Services Centre

3 days ago

Singapore RHB Singapore Full time

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.

**Job Description**:
**Primary Objectives**:
Manage Account Services Centre and ensure accurate and timely operational delivery across all products within agreed SLAs, KRIs and/or KPIs and escalation of operational, regulatory and other risks to the Section Head, Channel Operations.

**Key Responsibilities**:

- Ensure operational delivery across all products within agreed SLAs, KRIs and/or KPIs;
- Responsible for the escalation of operational, regulatory and other risks to the Section Head of Channel Operations;
- Responsible for the development and implementation of mitigation or control solutions within own area of responsibilities;
- Partner with Business Units and Technology Teams to implement new processes and systems.
- Ensure operation compliance to the Group’s policies, regulations and requirements.
- Ensure Operational Manual is reviewed and updated on a timely basis

**Qualifications**:

- Degree from a recognised university or institution
- Min 8 years’ experience in Back Office / Branch operations in the Banking industry
- Min 3 years’ experience in managing an Operations team
- Sound understanding of latest banking regulatory requirements with proven record in managing operations in account opening and maintenance
- Excellent interpersonal and communication skills across all levels
- Strong analytical and problem-solving skills
- Good understanding of core banking platform and operational processes
- Able to work independently, lead a team and guide junior or new hires

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.

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