Entry-level Customer Support Specialist

20 hours ago


Marina Bay, Singapore NCA Organisation Full time

Ensure accurate order processing and delivery tracking
- Assist with returns and exchanges according to company policy
- Respond to queries with professionalism and care
- Record detailed customer interactions in CRM software
- Follow up with customers to ensure satisfaction
- Work with other departments to resolve issues promptly

**Qualifications**:

- Polytechnic Diploma (or equivalent) required
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Positive, service-oriented attitude
- Problem-solving skills with a focus on customer satisfaction
- Basic computer skills, with an eagerness to learn new tools

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $3,500.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Health insurance
- Parental leave
- Professional development

Schedule:

- Early shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Yearly bonus

Work Location: In person



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