Customer Service Officer
4 days ago
**Customer Service Officer (Sales Support / Order Fulfilment)
- ALL WELCOME**
**Responsibilities**
**Customer Order Management and Processing**
- Ensure monthly sales targets are met by ensuring the accuracy of processing customer orders and adequate supplies are available for invoicing.
- Respond to all incoming orders with confirmation and product lead time
- Ensure orders are processed to 3PL for dispatch/pick-up.
- Ensure commercial invoices,DO, packing lists and export documents available.
- Arrange Chamber of Commerce COO & Form E with agent as required.
- Monitor credit and payments prior to customer shipments, maintain customer deposits record.
- Update stock and order status with customers.
**Supplier Order Management and Processing**
- Monitor stock levels
- Process purchase orders
- Communicate with suppliers with regards to stock availability, ETD and ETA, and update internal records, staff and customers accordingly
- Ensure import documents for import/export customs process
- Schedule pick-up from suppliers and liaise with forwarders and carriers.
**Qualifications and Skills**
- Bachelor’s degree or diploma (or studying) supply chain or logistics operations
- Not less than 1-2 years’ experience in customer service and order fulfillment experience in an import/export business in Singapore
- Customer focused and Team player
- Self-started and hands-on
- Excellent communication and collaboration skills.
- Basic Knowledge of MS Excel / Work & ERP (NetSuite, Dynamics or similar).
- Good verbal and written communication skills in English, other Asian languages highly advantageous
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $3,500.00 per month
**Benefits**:
- Additional leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Expected Start Date: 01/11/2024
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