Intern, Quality and Performance Management

5 days ago

Singapore SATS Full time

Job Title: Intern, Quality and Performance Management
- Job Location: Terminal 2

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
**Why Join Us**:

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.**Key Responsibilities**:

To support the Quality & Performance Management team in monitoring key performance indicators (KPIs), improving operational processes, and maintaining quality standards.
1.Audit planning: participate in audits by preparing checklists, collating evidence, reporting and follow up on action items.
2.Document and Data Handling: Helps maintain a well-structured document control system and supports audit preparation. Ensures accuracy when reviewing quality documents, procedures, and records. Support the review and update of standard work to align with QMS requirements.
3. Root Cause Analysis: Assists in analyzing incidents and audit findings, non-conformities, or performance trends to support corrective action tracking. Maintain logs of corrective action and preventive action logs and progress tracking.
4. Administrative Support: Perform various administrative duties as needed to support the team, including scheduling meetings, maintaining project files, and managing correspondence, preparation of presentation decks and reports.

**Key Requirements**:

1. Strong analytical and problem-solving skills.
2. Excellent written and verbal communication skills.
3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
4. Ability to work independently and as part of a team.
5. Detail-oriented with strong organizational skills.
6.Lean, Six-Sigma or quality systems certified (not mandatory)

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