Complaints Handling Specialist

2 weeks ago

Singapore TRUST BANK SINGAPORE LIMITED Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a **Complaints Handling Specialist **you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

As a **Complaints Handling Specialist, **you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Complaints Handling lead, the role holder will be responsible for the following:
**The Role Responsibility**:

- Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
- Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
- Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
- Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
- Timely communication with customers in relation to their complaint cases and resolve issues
- Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
- Undergo annual compliance and financial crime training.
- Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

**Role Specific Technical Competencies**:
Skill & Target proficiency level
- Written and communication skills - Advanced
- Complaints handling in a high volume environment - Core
- Graduate with over 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
- Experience in complaints handling in a high volume environment
- Good understanding of Banking and Financial products.
- Good understanding of the Bank’s Control Framework and Governance Structure preferred.

**Come as you are **Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. **We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

  • Customer Assurance Executive

    1 day ago

    Singapore EBC CONNECT PTE. LTD. Full time

    **Customer Assurance Executive** - **Budget up to $5000**: - **Central Singapore** **The Role Responsibility**: - Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client - Handle simultaneous channel complaints/feedback in a seamless and frictionless manner -...

  • Complaints Specialist

    1 day ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $5,000 - $5,833 Per Month **Date Posted** 4 hours ago Additional Details **Job ID** 4729 **Job Views** 1 Roles & Responsibilities - Rare opportunity - Opportunity to join a Fintech firm - Broad exposure A global bank’s new digital platform is seeking a **Complaints...

  • Risk Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    -Bank of Singapore Singapore Posted 7 hours ago Permanent Competitive - Risk Specialist - Incident Handling (Associate/ Senior Associate)- At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our...

  • Engineer - Complaints

    2 days ago

    Singapore Resmed Full time

    Engineer – Complaints Role at Resmed Join to apply for the Engineer - Complaints role at Resmed. Job Summary Resmed's products must comply with the regulatory requirements applicable to medical devices for the markets in which they are sold. Resmed products are marketed based on a reputation of high quality. The Post Market Surveillance (PMS) team supports...

  • Operations Specialist

    7 days ago

    Singapore SPX Express Full time

    Operations Specialist - Customer Escalation Handling, SPX Express Overview The Operations Specialist - Customer Escalation Handling handles and resolves escalated operational issues from the CS (Customer Service) call center that cannot be resolved at the frontline. This role requires a detailed understanding of our logistics processes—from pickup,...

  • Complaints Lead

    15 hours ago

    Singapore COINBASE SINGAPORE PTE. LTD. Full time $80,000 - $120,000 per year

    The IC4 Complaints Lead specializing in Consumer/ Regulatory Complaints and/or Quality Check Lead for complaints will play a pivotal role in resolving escalated customer issues from multiple regulators Globally, supporting legal and regulatory processes, and driving improvements across customer experience workflows. Their expertise will help bridge the gap...

  • Complaints Officer

    6 days ago

    Singapore WISE ASIA-PACIFIC PTE. LTD. Full time $60,000 - $120,000 per year

    Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will...

  • Complaints Team Lead

    7 days ago

    Singapore Wise Full time

    Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you...

  • Complaints Team Lead

    2 weeks ago

    Singapore Wise Full time $7,700 - $9,500

    Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Risk Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and...