Assistant Executive Housekeeper

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

An Assistant Executive Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence.

**What will I be doing?**

As an Assistant Executive Housekeeper, you will assist the Executive Housekeeper for all aspects of Housekeeping and Laundry in the hotel. Specifically, an Assistant Executive Housekeeper will be responsible for performing the following tasks to the highest standards:

- To supervise and oversee day-to-day Housekeeping operations including Rooms, Public Areas, Linen Room and Florist.
- Assume responsibilities of Executive Housekeeper in his/her absence.
- Revise daily work schedule and duty roster of Housekeeping when necessary.
- Recruit and select new Team Members.
- Appraise Team Members, recommend promotions, perform disciplinary action and propose possible dismissals.
- Ensure Hotel and Housekeeping regulation and procedures are being followed by all staff.
- Conduct and attend Housekeeping Communication Meeting.
- Investigate guest complaints and take corrective action.
- Regularly inspects guest rooms, public areas, F&B Outlets and offices to ensure prescribed standard of cleanliness.
- Recommend rooms which should be put out of order, co-ordinate with Engineering and Front Office to make these rooms available for repair and maintenance work.
- Supervise the use of all guest supply items, cleaning detergents, cleaning machines and equipment.
- Follow up on contractors with the maintenance.
- Supervise store inventory and ordering procedures for linen, mini-bar, supplies and furniture.
- Recommend improvements of products for cleaning detergents and equipment.
- Prepare schedules for carpet, upholstery, curtain and general cleaning etc., to maintain high standard of cleanliness for guest rooms and public areas.
- Ensure necessary procedures for lost and found items are followed through.
- To be responsible for and liaise with all outside contractors.
- To be directly responsible for the training and development of the Assistant Housekeepers and Supervisors. Perform other duties as assigned.

**What are we looking for?**

An Assistant Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Advanced knowledge and understanding in hotel operations
- Ability to train and handle people
- Ability to work under pressure at all times
- Good communication skills
- Positive attitude and committed to delivering a high level of customer service
- At least three years in Housekeeping with a senior supervisory level in relevant hotel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office Vocational training in Housekeeping or similar field

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all