Senior Application Support Analyst

1 week ago


Singapore TANGSPAC CONSULTING PTE LTD Full time

Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to support their mission critical banking systems
- Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
- Performing root cause analysis
- Ensuring timefly resolution especially for high severity incidents to business users
- Providing updates on problems / issues reported
- Ensuring processes are followed
- Working with level 3 support and development team for unresolved issues

Requirements:

- Strong troubleshooting, analytical and problem solving skills
- Able to work under pressure
- Good knowledge in ITIL
- Min 3 years of experience working with Unix/Linux, Windows
- Experience working with middleware such as weblogic, websphere
- Experience with with Batch scheduling tools is a plus
- Good communication skills



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