Chief Coordinating Officer

2 weeks ago

Singapore Gardens by the Bay Full time

COMPANY DESCRIPTION

DESIGNATION : Chief Coordinating Officer (Attractions Operations)

RESPONSIBILITIES

The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.

***Your key responsibilities will include the following:

- Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors
- Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests
- Active deployment of resources - including both inhouse and outsource manpower deployment within and across teams
- Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays
- Manage and implement crowd management strategies, effectively address onsite incidents and emergencies
- Analyse, develop and implement visitor management plans in accordance to visiting patterns
- Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary
- Review related processes to drive continuous improvement
- Ensure compliance with all relevant health and safety regulations and standards
- Liaise with other authorities on matters that may affect Gardens by the Bay operations

QUALIFICATIONS
- Degree in any relevant field
- Minimum 8 years’ of relevant experience in a tourist attraction or related industry
- Hands-on approach to management and leadership
- Ability to manage, supervise, and deploy a frontline team with robust teamwork
- Resourceful and dynamic with strong interpersonal and communication skills
- Pleasant and friendly disposition, with the ability to remain customer-oriented under challenging situations
- Creative, adaptable and able to work in a fast-paced environment
- Ability to influence and drive collaboration across various departments
- Able to work on weekends and public holidays

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