Satair - Repair & Warranty Specialist

20 hours ago

Singapore Satair Pte Ltd Full time

This job is based in Satair, if you want to know more about our business, please click here to find out more.

**Job Objectives**

This is your unique chance to join us and collaborate with an international team from Airbus and Satair located in different regions worldwide in order to ensure on time, on cost and on quality solutions for our customers.

You act as the central point of contact for the Lease of Airbus Proprietary and OEM Tools as well as for questions of Satair’s worldwide customers.

**Responsibilities**:

- Focal point of contact for our customers worldwide with regards to tool lease services
- Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
- Ensuring a smooth progress of the order handling and following up according to customers' requirements
- Keeping up the material and logistics activities and the associated services for customer satisfaction
- Proactive notification of the customer about their order status
- Monitoring and reporting of customer KPI
- Interface with all stakeholders to ensure Airbus' commitments towards our customers
- Target of this role is processing of all customer orders and deliveries according to the deadline and quality specifications of our customers

**Job Requirements**
- Diploma (Degree in Aeronautics / Business Administration / Economics or Logistics is preferred)
- 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain)
- Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals)
- Profound knowledge of SAP
- Customer focused mindset and ability to understand customer expectations and needs
- Strong communication skills
- Ability to build up relations across functions and stakeholder management
- Capability to work under pressure & multi-task

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Satair Pte Ltd

**Contract Type**:
Permanent

**Experience Level**:
Professional

**Job Family**:
Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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