Printer Deployment Engineer

1 week ago

Singapore CULTIVAR ASIA PTE. LTD. Full time

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a **Printer Deployment Engineer **to support them in their growing business.

**Responsibilities**:

- Provide IT hardware service and support on printers for end users and corporate customers. This includes, but not limited to hardware troubleshooting and break-fix, installation, deployment setup, relocation and ad-hoc projects.
- Deployment scope require performing task for unboxing and carry printer for product installation services.
- Conduct basis product training and briefing to customer for the features and usage on the printers.
- Provide timely update to customers on service appointment, service status till closure of the services incidents.
- Work closely with job dispatchers, team leads and supervisor to ensure all jobs are completed and closed timely.
- Timely escalation to supervisor on customers satisfaction issues and technical challenges.
- Timely, proper and accurate updates on jobs progress status.
- Gather customer sign off and submit forms for job completion.
- Other ad-hoc duties as assigned.

**Other information**:

- Work scope coverage hours between Monday to Friday 0830am to 0600pm (exclude public holiday).
- Willing to travel to various parts of Singapore based on customer address location.
- Travel expenses via separate reimbursement or company grab card usage based on official work related request.
- Willing to consider working on certain weekend Saturday or Sunday basis should there be request for overtime demand.
- Adhere to company code of conduct and employee handbook and other HR policies. 12 months contract (renewable)
- Salary range ($2,400 - $3,000)

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