Technical Support Specialist
1 week ago
**Who's behind Deel?** We're a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 50+ countries, Deel's unified yet diverse culture keeps us continually learning and improving. Companies should be able to hire the best talent anywhere in the world, so we're building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfilment in working together towards our shared mission. **Responsibilities**: - Proactively handling escalations, responding to issues in JIRA and product enhancement requests in deel speed. - Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements. - Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers. - Collaborating with other internal teams globally and stay in touch until the issue is resolved. - Communicate clear & concise answers to complex technical questions. - Decrease the level of basic escalations from frontline teams. - Optimize escalation processes to increase the quality and efficiency of operations. **Requirements**: - Working with Atlassian JIRA and/or Service Desk. - You have start-up experience. Previous experience in Customer Support would be beneficial. - Ability to explain complex issues in an easy and understandable manner. - Excellent track of diagnosing and troubleshooting technical issues. - Strong attention to detail and analytical skills. - Basic understanding of Restful APIs. - Basic Knowledge of SQL. **Total Rewards** At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation. At Deel, you’ll enjoy: - Stock grant opportunities for new hires, promotions, performance, and refresh - Unlimited Paid Time Off with a minimum of 18 days off per year - Parental leave - The option to be paid in digital currency or the currency of your choice - $100 per person per month Health and Wellness budget - $30 per person per month Learning and Development budget - FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program - Perks are nice, but perks don’t make a company or individual successful - the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you. Interested? Click the "Apply" button now and our recruiter will send a message right away **Job Types**: Full-time, Permanent Schedule: - Monday to Friday Work Remotely: - Yes
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