Senior Analyst, Itsm

4 days ago

Ang Mo Kio, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Provide 1st level and 2nd Level technical support to B2B customer and internal staff; work closely with the other team or 3rd party vendor to resolve the complex issue; rectify the production issue within the Service Level Agreement (SLA).
- Drive root cause analysis (RCA) for the repeated/critical issue; collaborate and support DevOps teams or vendors for the change/release management of new features release, bug-fixing and security patches in the Oracle BRM and CRM production and DR environment.
- Develop and optimize the custom scripts/solution for automating the routing/on-demand operation tasks and operations-related failure/alert response.

**Requirements**:

- Good Knowledge of Linux Shell Scripting, Oracle WebLogic, SQL and PL SQL.
- Experience with ITIL process/SOP and DevOps/collaboration tools (SolarWinds, ServiceNow, JIRA and Confluence) would be an added advantage.

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