Vice President, Apac Voice Recording Engineering

3 hours ago

Singapore Bank of America Full time

**Your background**
- We are currently hiring voice recording engineer managing the Trader and Enterprise Voice platforms. This role primarily focuses on voice recording systems (NICE).
- Experience working in some manner within at least one of the following portfolios.
- NICE Voice Recording Upgrades / Migrations
- Managing NICE Playback Systems
- Office Premises Migration/Upgrade
- Coordination with Hosting Services Deployments.

**Key Responsibilities**
- Work with Voice Engineering team and follow guidelines and instructions from voice engineering team to support project / voice services in the Bank
- Work with component support teams (e.g., Voice Operation, PMO, Server and Storage) to coordinate activities that required from the Bank
- Follow the prescribed change process to schedule change and ensure proper documentation
- Schedule vendor resources to perform works during off-hours and ensure all required parties are engaged via change process
- Work with vendors (e.g., Nice / IPC / on-site support) to have end-to-end voice recording service delivery / testing
- This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project related activities
- Provide documentation for engineering support

**Key Requirements**
- Excellent organizational and communication skills
- Detail oriented
- Proficiency in tools such as - Microsoft Project / Project Plan creation and management
- Demonstrated ability to work as part of a team
- Ability to manage and communicate effectively with stakeholders
- Experience in Enterprise voice solutions/services and basis knowledge of server OS / configuration
- Effective communication skills with the ability to communicate technical information and manage difficult and complex stakeholder relationships at all level
- Results driven with a strong desire to succeed and see all project and client deliverables through to completion
- Team Player with a “can do” attitude
- Experience working in the financial or banking industry, is a plus
- Takes ownership and accountability for actions / getting thing done and achieving quality of result

**About Bank of America**

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

**Connecting Asia Pacific to the world**

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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