Human Resource Specialist

4 days ago

Pasir Panjang, Singapore NTT SINGAPORE PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**Responsibilities**
- Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues
- Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required
- Execute with accuracy and high standards, the delivery of transactions and processes
- Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction
- Maintain detailed and accurate documentation for each case and our processes
- Complete regular data quality reviews and audits
- Work on Improvement projects

**Minimum Qualifications**
- 2+ years of Human Resource in a multi-state environment
- Exceptional customer service skills; excellent communication skills and ability to handle sensitive matters with tact and diplomacy;
- Strong Excel skills including the ability to create pivot reports, v-lookups, and charts/graphs partnered with excellent analytical and problem solving skills
- Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
- Ability to interact with all levels of a professional organization
- Self-starter and fast learner requiring mínimal direction
- Strong attention to detail and accuracy
- Collaborative and excels in a team environment

**Preferred Qualifications**:

- Knowledge of basic account practices in relation to benefits and leaves
- Previous shared services experience preferred
- Experience in continuous improvement highly desired
- Ability to work in various aspects of HR ad hoc
- Self-starter and fast learner requiring mínimal direction
- Ability to interact with all levels of a professional organization and work cross-functionally across many teams
- Ability to work in a fast-paced environment and dealing with ambiguity

**NTT Singapore Pte Ltd (NTTS)** is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.

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