Patient Service Associate

1 week ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

As a Senior / Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
Counter Duties
1. Prepare the daily appointment lists for the various rooms / subspecialty clinics;
2. Verify patient’s details and register patient’s visits in the system;
3. Ensure that reminder calls / SMS are sent to the patients one day before the scheduled outpatient appointments;
4. Assist in booking appointments for patients and accommodate requests / changes to their appointments;
5. Collect payment for services rendered to the patient during his outpatient visit to the clinic.
Financial Counselling and Listing Duties
1. List the patients for surgery and provide information to patients with regards to the estimated costs of the surgical procedures;
2. Close follow-up on pre-admission requirements for the surgery;
3. Advise patients on pre
- and post-surgery preparations;
4. Complete the necessary administrative requirements for the surgery such as signing of consent forms and financial counselling form.
Administrative Duties
1. Handle patient feedback and conduct complete investigations as required;

3. Perform any other administrative and operational roles tasked by the clinic executive or manager.
Room Assisting Duties
1. Assist the doctors during consultations and relay instructions to the patients;
2. Ensure that the queue system during clinic operation is managed well;
3. Ensure the readiness of the room for each clinic session;
4. Prepare and assist the patients for physical examination and minor procedures.
**Requirements**:

- GCE A-Levels, Diploma and above
- Good communication skills. Ability to speak a second language will be an advantage.
- Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
- Good coordinating and organizing skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office, Knowledge of SAP will be an advantage

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