HR Shared Service Executive
2 days ago
**About BIPO**
At BIPO, our passion for technology and innovation empowers businesses across the globe with increased efficiency and convenience.
Our enterprise-ready HR Management System (HRMS) platform automates HR processes, simplifies workflows, and delivers actionable insights to build the best Employee Experience. Complemented by our payroll outsourcing solutions and global EOR services, we support businesses to manage today’s global workforce.
We are better connected to support your payroll and people solutions needs through a global network of 30+ offices, four R&D centers, and business partners across 100+ countries.
**Our Products & Services**
- HR Management System (HRMS)
- Global Payroll and HR outsourcing
- Employer of Records (EOR)
- Running the full spectrum of employee lifecycle except for recruitment to ensure accurate, timely and compliant delivery on behalf of the clients.
- Manage day to day operational queries on HR operations matters (e.g., employee relations, benefits, employment contracts, pay queries, administration, system navigation)
- Assist in the execution of client’s HR programs, e.g., Performance reviews, pay & bonus reviews or talent development as and when needed.
- Maintain and update data in the HRMS accurately prior to processing of payroll within each payroll cycle
- Ensure proper handling of confidential clients and their employees’ data
- Work closely with stakeholders to create necessary interfaces and ensure accurate data and process flow
- From time to time, create or update the Standard Operating Procedures and policies in accordance with changes in legislation
- Manage employee personnel files
- Upon client’s request, you may be tasked to be the HRMS administrator to act as the product expert for relevant enquiries from internal stakeholders and external clients
- From time to time, you may be required to deliver and manage payroll services such as month payroll processing, annual tax submissions, tax clearance for exiting employees
- Assist in internal or external audit upon auditors’ request
- Ensure client queries are handled promptly to ensure their proficiency with BIPO platform
- Be the first level of escalation for clients’ feedback and ensuring a high-level customer satisfaction
- Identify areas of process improvements and work closely with the internal stakeholders for process enhancement
- Be the BIPO product expert; continuously and pro-actively learn and be familiar with BIPO’s products, services and updates
- Keep oneself updated of the changes in statutory requirements and ensure that the HR and payroll processes are complied with the changes
- Any other ad-hoc HR projects and responsibilities
**Requirements**:
- Bachelor’s degree in Human Resources/ Psychology / Information Systems preferred
- Good understanding of workforce administration processes with good communication skills
- Customer centric focus and have confident in dealing with all level of clients
- Detail oriented and has good time management skill
- Self Motivated and keen to learn and upgrade oneself
- Passion for learning Information System Solutions
- Disciplined individual who works systematically, attentive to details even in a dynamic and fast-paced environment
- Having an analytical mindset, process driven and provide solutions to operations requirements
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