Service Ambassador

4 days ago


NorthEast Singapore LOTTE Travel Retail Singapore Full time

Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
- Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
- Provide recommendations on liquor and tobacco products
- Build strong, lasting relationships with travelers through active engagement
- Proactive to utilize upselling techniques to achieve sales target
- Stay informed on duty-free allowances, age restrictions, and relevant regulations
- Resolve travelers concerns or complaints promptly and professionally
- Handle cashiering transactions accurately and efficiently
- Monitor and maintain healthy inventory levels
- Be the company’s front line ambassador to uphold company’s branding and image.
- Housekeeping and adhere to visual merchandising guidelines provided by the management
- Any other duties assigned by the Supervisors or Managers in charge.

**Requirements**:

- At least 3 years of customer service experience in retail or hospitality industry preferred
- Excellent communication and interpersonal skills to engage with travelers effectively
- A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
- Multilingual skills will be an added advantage to assist international travelers
- Able to commit to rotating shift hours, including public holidays and weekends
- Some level of knowledge, skill and familiarity with technology preferred


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