Sr Operation Mgmt Specialist

**General Information**:

- Req #
- WD00089557
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Tuesday, October 28, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Cloud Wintel Engineer (Level 2)

Job Summary

Key Responsibilities

Multi-Cloud Windows Operations
- Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
- Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform.
- Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM
- Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering
- Monitor and maintain Windows workload performance, availability, and ensure cloud security baseline across cloud platforms
- Participate in 24/7 shift rotation to provide round-the-clock operational support

Operating System Patch Management
- Perform comprehensive OS patching for Windows Server environments using WSUS, SCCM, AWS Systems Manager, and Azure Update Management
- Execute monthly and quarterly patch cycles with coordination and approval workflows
- Understand basic knowledge of Linux OS patching using YUM/DNF and cloud-native patch management tools
- Deep expertise in Wintel Operating System patching, including pre-patch validation, deployment, and post-patch verification
- Track patch compliance and generate reports for audit and compliance purposes
- Coordinate patch windows and communicate with stakeholders

Application Deployment & Troubleshooting

ITIL & Service Management
- Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.)
- Follow ITIL processes for Incident, Problem, Change, and Request Management
- Create and update tickets with detailed documentation and resolution steps
- Escalate complex issues to Level 3 engineers and track resolution progress
- Participate in Change Advisory Board (CAB) reviews and change implementations
- Maintain SLAs and ensure timely ticket resolution

Security & Compliance
- Execute CIS (Center for Internet Security) security remediations and hardening baselines
- Implement and review IAM permissions using IAM Access Analyzer and least privilege model
- Perform Vulnerability Management System (VMS) remediation based on scan findings
- Execute Cloudscape recommendations in collaboration with InfoSec teams
- Work on Security threat detection tools and perform remediation
- Support security compliance scanning and remediation activities
- Maintain security configurations and monitor for security alerts
- Implement and maintain SSL certificate management and renewal processes

Container & DevSecOps Awareness
- Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
- Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
- Understand CI/CD pipeline concepts and security integration

Automation & Scripting
- Develop and maintain PowerShell scripts for routine tasks, automation, and remediation
- Utilize AWS CLI, Azure CLI, and gcloud CLI for cloud operations
- Create and execute SSM Documents for automated remediation and configuration management
- Automate repetitive operational tasks to improve efficiency

Backup & Disaster Recovery
- Implement and maintain backup and recovery strategies for Windows servers in cloud environments
- Perform backup validations and participate in disaster recovery testing
- Support business continuity planning activities
- Document and test recovery procedures

Documentation & Knowledge Management
- Create and mai