Management Trainee

At _**_Little Farms... _**_unyielding Integrity is required of us all. The most important role of our team members is to deliver a _**_WOW & UPLIFTING _**_Little Farms Hospitality Experience _**_experience for our customers. The team creates a fun, warm and friendly shopping experience throughout the store by sharing their product knowledge and enthusiasm with our customers; helping to answer questions, offering suggestions and walking our customers to the products they are searching for. Every one of our team members ensures our customers know that they are always welcomed and cared for here at _**_Little Farms.
- **

**Available Work Locations**:

- **Serangoon Garden**:

- **Valley Point**:

- **Tanglin Mall**:

- **Katong Point
**Role of Management Trainee:
A customer service focused professional with the passion for delivering excellent customer experiences and positive team outcomes that can lead operations with the Assistant Restaurant Manager and Restaurant Manager. The Management Executive is one of the custodians of the outlet in an operational third-in-charge function to the Restaurant Manager.

The Management Trainee will undergo training to learn to manage through the team and whilst they will understand how all the tasks involved necessary to achieve these outcomes, they are expected to sufficiently delegate and coordinate the completion of these tasks throughout the team based on the individuals’ strengths.

The Management Trainee is expected to be the bridge between three stakeholders: Outlet Management, Junior Team Members and Customers. The Management Trainee must seek to understand and balance the perspectives, and pressures, of all stakeholders, whilst displaying the confidence to advocate to either stakeholder on behalf of the another.

The Managment Traineee must display the following:

- Can-do attitude
- Confidence to articulate themselves respectfully to their audience
- Ability to give and receive feedback, regularly
- Ability to lead by example
- Ability to multitask and learn skills normally outside of the immediate tasks
- Ability to work under pressure while remaining calm and focused
- Ability to be an arbiter for quality control
- Ability to lead with high standards of personal integrity and professionalism
- Leads with common sense for the greater good of the organisation

The responsibilities of the Management Trainee are varied and encompass the following four areas of business impact:
**1) Operational Excellence**
Understands the importance of and conducts sufficient planning to ensure restaurant has all the materials and tools it needs to deliver an exceptional customer experience every time.

Impact:

- No instances of 86 items
- The restaurant is well maintained and presentable
- Identify where SOPs are needed to ensure operational consistency
- Lean manning optimally deployed based on the business needs

**2) People Excellence**
In line with the standards set by the management, ensures the outlet team are disciplined, well-trained, highly functional team with a positive team culture that radiates to customers. The ME does this by supporting the company’s direction (the “where we are going”), the “why”, building alignment, instilling, and nurturing commitment in their team. The ME regularly gives and receives feedback from their team and seniors and is a bullet proof role model for their team.

Impact:

- Low absenteeism / lateness
- Low attrition
- Low operational vacancies
- Team can display above minimum competency of product knowledge and service
excellence
- Team is engaged; displayed by their willingness to undertake extra discretionary tasks
without being asked
- Willingness of team members to be open to change and trying new things
- Willingness of team members to work in or assist other departments in the organisation
- Team members display pride working for the organisation
- Team members can articulate the company and restaurant short-term goals and targets

**3) Customer Excellence**
The customer receives consistently excellent experience and a warm genuine sense of hospitality, every time in alignment with our hospitality SOPs.

Impact:

- NPS (net promoter score) / CSAT (customer satisfaction score) and online review scores are consistently high
- Customers would highly recommend our café-bistros to their family and friends - Customer complaints are handled professionally, promptly and with a positive outcome for the customer
- Sufficient qualitative feedback from customers is collected such that it can reliably inform business decisions

4) Business Excellence Company resources are used frugally, and recipes are consistently delivered. Identifies opportunities to make cost savings that will not result in erosion of customer experience.

Impact:

- Food & Beverage COGS are within budget
- Operational Expenses are within budget
- No instances of missing cash, or pilferage occurring within the restaurant

**Company Overview**:
**_LITTLE FARMS _