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Risk & Pnl IT Application Production Support
2 weeks ago
The new member will be based in Singapore taking care of risk and P&L daily checks for Rates and Credit perimeters. The applicant needs to be able to work autonomously unsupervised and have good communication skills to interact with other team members globally.
- Support staff is organized globally on a Follow the Sun model. Handovers from New York and to London
**RESPONSIBILITIES
**Shift Rotas**
- Needs to be flexible towards working hours. Shifts start from 7am Singapore time
**Incident and Problem Management**
- Manage/Own P1/P2 incidents and problems end to end;
- Communicates with internal users and management over incidents and post-mortems;
- Diagnoses issues: establishes their root case;
- Initiates task force over critical incidents;
- Liaises with upstream and downstream systems support teams as appropriate;
**Direct Responsibilities**
- Monitor and maintain system health and performance.
- Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
- Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.
**Contributing Responsibilities**
- Monitor group mailbox, assigning/escalating appropriately
- Adherence to Audit, Compliance and Risk guidelines.
**Knowledge Management and Documentation**
- Documents support procedures on wiki;
- Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases;
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate;
**Continuous Service Level improvement**
- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools;
- Implement self-recovery and automated detection of incident leveraging on learnings from past incidents;
**Maintenance and enhancements**
- Participates to release cycles for functional validation on staging/preproduction and production environments;
- Review release and coordinate around deployment/post release checks;
- Communicates Release Notes;
**TECHNICAL & BEHAVIORAL COMPETENCIES
**Financial competencies**
- Good business knowledge of Rates, FX and Credit business
- Good business knowledge on other fixed income products
- Willing to learn and go outside the perimeter of knowledge
- Understanding of Risk & PnL terms
**Technical Competencies**
- Proficient in python
- Problem solving
- ITIL basic knowledge or understanding between incident tickets and problem tickets.
**Behavioural Competencies**
- Strong verbal and written skills,
- Excellent multitasking skills.
- Wiliness to consistently learn.
- Able to work efficiently, unsupervised or remotely
- Enthusiasm and be committed to work alone or in a team
- Strong analytical and interpersonal skills as well as reporting capabilities
- Strong communication and presentation skills both verbal and written
- Be business oriented, positive, resilient, full of stamina with a clear focus on results and deliveries
- Be creative, innovative, pro-active and convincing in terms of finding solutions.
- Ability to understand, explain and support change
**QUALIFICATIONS & EXPERIENCE
- First class degree of top university or engineering school, with strong scientific background - mathematical or/and IT
- Indifferent experience level.
- Fluent in written and verbal English.
