IT Manager

**Who are we?**

At EZ-Link, we are more than just the people behind a card.

We are the enablers of connecting people, creating smoother journeys for the young and old.

For twenty years, we’ve been a trusted part of Singapore’s fabric and we continue to punch above our weight. Having issued 40 million cards, charms and wearables, our products are widely used for shopping, dining, private transport, government services and community services at more than 30,000 acceptance points across the island. We are also not just in the business of micro-payments, but also creating smart motoring solutions for road tolls and carpark payments.

**Roles & Responsibilites**
- Responsible for short, medium and long-term planning of IT functions for the Organization
- Develop overall business IT plans and strategy for the Organization, in alignment with Organization goals
- Operationalize and execute to the approved IT Plans.
- Lead the planning and implementation of IT projects
- Develop project plans, define and schedule project activities and resource requirements
- Establish and maintain global & specific local IT management policies and procedures and review for continuous improvements
- Provide system and network support which includes maintenance/monitoring of servers and hardware installation and set up
- Ensure security of data, network assess and back-up systems are in order
- Identify problematic areas and recommend and implement strategic solutions on a timely basis
- Conduct regular check on the infrastructure and systems and develop rectification plans
- Responsible for IT vendor management, including ability to negotiate on terms and pricing
- Oversees and manage the procurement and issuance of all IT related equipment and managed all IT assets inventory
- Assessing the technical requirements of clients, escalate and work with internal product/Tech team to ensure resolution of requirement in the shortest possible time
- Establishing and maintaining strong relationships across Departments and teams.
- Manage and measure IT Operation Support service satisfaction levels
- Manage and uphold the troubleshooting escalation process
- Manage and support all external software user license and experience
- Work with third parties and vendors to ensure service quality and rectify issues to minimize downtime impact to business operations.
- Identifying gaps in the support process and amending it accordingly
- Perform any ad-hoc duties as and when required or assigned

**Why EZ-Link?**

We work hand in hand with the nation to build a truly smart and digital home and have embarked on a digital transformation to reinvent ourselves, bringing about enhanced user experience and strengthening our capabilities for future business growth. At the forefront, our app continues to lead our new initiatives and collaborations that excite our users.

If the above energizes and motivates you, come join us and embark on this exciting journey. Come and help us make a positive impact and have a say in the daily journeys of Singaporeans.
- At least a Diploma/Degree in Information Technology, Computer Science or Engineering
- Have at least 8 - 10 years relevant experience in IT, with at least 3-5 years supervisory experience
- Experience working with Azure Cloud Platforms and multiple Operating Systems
- Strong leadership skills to lead a team of IT Executives & Specialist in the IT Operation Support
- Excellent knowledge of technical management, information analysis of computer hardware /software /network
- Good knowledge in Cloud management, data centre management & governance
- Hands-on experience with computer networks, networks administration and network installation
- Excellent inter-personal skills to engage internal and external stakeholders
- Good problem-solving skills
- Ability to work independently and under pressure to meet tight deadlines
- Excellent communication skills, both written and verbal