Raffles Hotel Singapore

1 week ago

Singapore BEACH ROAD HOTEL (1886) LTD. Full time

The Raffles Arcade Executive is responsible for maintaining administrative duties for Arcade Leasing ensuring smooth relationship operationally with tenants and colleagues from other internal departments, contractors and members of the public.

Primary Responsibilities

Leasing Administrative Support and Client Management
- Offers assistance in queries and information of leasing space at Raffles Arcade in a prompt and professional manner.
- Ensures adequate product knowledge.
- Uses basic sales techniques and promotes Raffles Arcade leasing space to customers
- Ensures that the tenants keep their units clean and at all times maintaining cleanliness to the exterior of their shop.
- Assists in raising Purchase Orders for the Arcade, where required
- Assists the Arcade Manager and Arcade administratively.
- Handles the preparation of documents for new lease and renewals, generate reports analysis, screening of incoming calls, sorting of mails and other administrative duties.
- Meets potential prospects interested in leasing.
- Manages the lease for Cad’s Alley display cabinets, Billboard Displays, Window display.
- Assists with the day-to-day operations with the tenants & contractors in a timely manner and respond to all requests efficiently.
- Handles the tenants with their F&B Pleasurable Pallet cards.
- Files documents on a regular basis and supports in other administrative duties.
- Uses a Heartist® approach - make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Other Responsibilities
- Works closely with the Marketing Manager reporting to Arcade Manager.
- Works closely with the internal departments having a good relationship.
- Maximises revenue for the company.
- Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

Knowledge and Experience
- Minimum of 2 years of relevant experience in administrative under Retail Leasing.
- Minimum ‘O’ Level and above.
- Experience in ordering, invoice control and filing.

Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
- Ability to generate revenue for the company.
- Basic knowledge of Financial like P&L.
- Sense of urgency.
- Loyalty and transparency.
- Strong knowledge in Information technology.

Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.

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