Asia Operations Time Zone Lead

The Ops Enablement & Execution (OEE) team within MCAP’s Enablement and Operations at Microsoft is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft’s growth as a digital transformation leader, and to enable our customers, partners, and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

Through the key Operations services we provide, Ops Enablement & Execution (OEE) directly contributes to and positively impacts the success of the instructor-led learning programs across Customer, Partner, Employee and Future Skilling audiences. We take this responsibility very seriously and have significant pride in achieving successful, high quality learner experiences at scale globally while also enabling Learning at Microsoft to innovate, flex and grow to meet the needs of our audiences. We strive to constantly improve our services and optimize efficiency.

Joining Microsoft in the Ops Enablement & Execution (OEE) team as the Asia Ops Time Zone Lead, you will play a critical role in ensuring Ops delivers a high-quality suite of services and provides an appropriate level of timely Time Zone specific Ops management. The Ops Time Zone Lead role focuses on relationship management, operational excellence, business, and service management, and drives process automation and improvement with effective change management to enable friction-free stakeholder, learner and customer experiences and program success. In this role you will partner with Microsoft Worldwide Learning (WWL), field, and partners. This is an amazing opportunity to combine your passion for learning, operations, and customer service.

**Responsibilities**:
Operations Planning and Development

Operations Execution
- Leads the implementation of Operations to support learning programs and systems at a regional level. Drives the process of collecting, examining, and incorporating 360-degree feedback and data to make Operations adjustments. Implements and executes tactically on a strategic end-to-end Operations capability to support learner journeys and collection of learning experiences and programs. Drives the mapping of the necessary points of engagement with relevant stakeholders to enable execution of operations and address operational needs.

Operations Review and Confirmation
- Represents their Region and Ops Enablement & Execution (OEE) organization when reviewing learning and development solutions and best practices with stakeholders. Provides guidance on how data should be used to see how successfully Operations is meeting pre-established learning objectives for various deliverables. Evaluates feedback from relevant stakeholders and partners from feedback sessions (e.g., focus groups) to determine the most important feedback to prioritize and incorporate. Ensures established privacy and accessibility standards are being met by Operations and tracking potential risks.

Operations Success Analysis and Metrics

Stakeholder/Customer Collaboration
- Exemplifies best practices in identifying and developing relationships with key stakeholders/partners across audiences, business units to deliver and evaluate Operations needs. Acts as a learner/stakeholder advocate by integrating their feedback into both Operations and the program/content development process and aggregating with feedback from peers. Leverages deep expertise of local/regional and global perspectives and drives consistent diversity and inclusion efforts with all key learning stakeholders. Contributes to the design of and maintains rhythm of business cadence with key stakeholders and leaders. Communicates learning Operations approaches to senior leaders and stakeholders to educate them on and influence buy in and implementation of Operations solutions.

Other
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
- OR Master's Degree or equivalent AND/OR 3+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
- OR equivalent experience.

**Additional or Preferred Qualifications**
- Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 8+ years experience in Learning and Development, releva